Housing Assessment Officer

We have an exciting opportunity to join the Home Environment Assessment and Response Team (HEART) as a permanent Housing Assessment Officer (HAO).

HEART plays a vital role in supporting residents across Warwickshire by providing access to grants and facilities that help adapt homes, enabling people to live in safe, accessible, and healthy environments.

About the Role

This position is based in the HEART South team; however, there may be occasions where you are required to support the North Warwickshire area, depending on service demand.

The role offers flexible working arrangements, with the option to work remotely from home or from a HEART office. There will also be times when you are required to attend offices or other locations across Warwickshire for team meetings, training, or other work-related activities.

Key Responsibilities

As a Housing Assessment Officer, you will:

• Manage a varied and diverse caseload
• Complete comprehensive needs assessments
• Develop appropriate housing solutions in line with HEART policies and relevant legislation
• Ensure cases progress efficiently and within appropriate timescales
• Deliver a range of housing adaptations and solutions to meet residents’ needs
• Balance competing priorities while remaining flexible and responsive to service demands

About the Team

You will be part of a collaborative and supportive multi-disciplinary team, working alongside:

• Occupational Therapists
• Housing Assessment Officers
• Housing Duty Officers

HEART is an innovative and forward-thinking service, offering a rewarding opportunity to make a meaningful difference to the lives of Warwickshire residents.

Working Hours

This is a part time position of 22.5 hours per week

For further information please see the Job Description and Person Specification below;

Housing Assessment Officer

Working for Warwickshire – This is the difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund'

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Click here to view the benefits at Warwickshire County Council.

Additional Information

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

We recommend submitting your application as soon as possible. We don't want to keep you waiting so we will be starting the initial shortlist and assessment process while the job advert is running. Please check your emails or applicant account via our jobs portal for any updates on your application

Further Information

For an informal discussion or to find out more about the role, please contact:

• Faz Shaikh, Senior Housing Assessment Officer (South)
  faz.shaikh@nuneatonandbedworth.gov.uk | 024 7637 6580
• Sam Kemp, Senior Housing Assessment Officer (North)
  Samantha.Kemp@nuneatonandbedworth.gov.uk | 024 7637 6422

Closing date: 19th November 2026
Interview date: 2nd and 3rd of December 2026

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. Seemore