Home Improvement Agency Adaptations Case Officer

An exciting opportunity has arisen for a suitably motivated and enthusiastic person to join the Council’s Home Improvement Agency Disabled Facilities Grants team. This is a key role in supporting vulnerable people to remain living at home independently in safety and comfort.

Roles That Matter

For this very demanding role, you will need to be an excellent communicator with the confidence to liase with customers, contractors, professionals etc. You will possess exceptional organisational skills along with the ability to deal with complex issues in a sensitive manor.

Working flexibly both as a team member, and on your own in a demanding and diverse customer-focused environment you will ideally have experience of working with elderly, disabled, vulnerable clients.

You will possess the ability to have exceptional keyboard skills, data entry and retrieval skills, and be able to interrogate systems, and produce details reports when required.

This role allows for hybrid working, combining working from home with access to an agile work hub and the undertaking of home visits of properties across the borough when required.

For an informal discussion, please contact Julie Stuchbury on 01744 676329

If you feel you are the right person for the job, and want to make a difference, we would love to hear from you.

Full Job Description & Person Specification Documents are included with this advert.

We reserve the right to close the advert early, with sufficient applications. Apply early to avoid disappointment.

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Making a Difference

Whatever stage of your career, working in the public sector puts you at the heart of communities. Our workforce provides services to our resident's day in and day out, making a positive impact on people’s lives. We could not do this without the dedication, professionalism and strength of our workforce. There are so many reasons to choose to work at St Helens Council including the fantastic range of employee benefits and rewards on offer..St Helens Borough Council | Jobs | Search here for your perfect career - Home Page

St Helens Council is officially recognised as one of the region’s leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training & progression & staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.

St Helens Council is a Disability Confident Leader. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process.

Equality & Diversity
St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Borough Council can be found here https://www.sthelens.gov.uk/equality

St Helens Borough Council is a Disability Confident Leader. Disability Confident Leader lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.