Head of Passenger Transport

Ealing Council serves one of the largest and most diverse boroughs in London. Committed to creating good jobs, tackling the climate crisis, and fighting inequality. We aim to create an environment where every child can thrive and achieve their potential, delivering great services. Enabling increased levels of independence and choice of our residents living in strong and connected communities.

We currently have an exciting new full-time opportunity for a Head of Passenger Transport to lead, and be responsible for, the delivery of a busy frontline All Age Travel Service that arranges and oversees travel assistance for children, young people and adults with additional needs and disabilities. The service oversees the commissioning of direct transport provision, independent travel training, and personal budgets.

This high profile, leadership and management role, is a specialist one within Children’s Services that requires a resilient, experienced transport manager who can show demonstrable extensive experience and high-level skill and knowledge in the commissioning and procurement of specialist transport services.

We are looking for a transport management professional who can successfully engage with a range of stakeholders from children and their families to senior leaders and partners to ensure an efficient and effective, passenger focussed transport service, which is safe and delivers best value. Evidenced based commissioning and procurement of transport services for children, young people and adults is essential to the role, increasing quality and reducing inequality.

Applicants must have:

• Experience of managing transport services
• Experience of commissioning and procuring transport services (ideally with a strong working knowledge of SEN transport, statutory processes, and best practice)
• Experience of route planning
• Ability to manage large budgets
• Excellent interpersonal and negotiation skills and the ability to build effective relationships with families, schools, and multi-agency partners, while maintaining a clear focus on outcomes, quality assurance and compliance
• Strong analytical and strategic thinking skills
• A commitment to co-production and inclusive practice
• The ability to influence and drive continuous service improvement.

To help us achieve our aims and objectives we are looking to recruit someone who shares our passion and vision and who has a desire to commission and manage excellent transport services for our service users.

Once known as the Queen of suburbs, the Metro has described Ealing as the best place to live in London. From excellent parks and historical sites, great schools and wonderful cafes and restaurants to excellent transport links Ealing has it all.

The borough, one of the largest and most diverse in London, is a great place to live and work and Ealing Council is a great employer. If you want to work in a great borough, for a great employer, in a Children’s Services department that is striving to be outstanding then this job might be the right one for you.

Please note that this post is based at Perceval House (Ealing Broadway) with some remote working (expected on site a minimum of at least 2 days per week, and more when required). Some work is done within Ealing communities and so will require travel within the borough on occasions.

If this post is of interest to you and you wish to discuss, please email:

• Paul Sutton: suttonp@ealing.gov.uk
• or Tamara Quinn: TQuinn@ealing.gov.uk

to arrange a discussion.

If you require any reasonable adjustments in the selection process, please advise us of this when applying.

Please note:

The closing date for applications is Monday 17 November 2025.

In person interviews will be held on Thursday 27 November2025 at Perceval House, Ealing Broadway.

Ealing Council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. Ealing Council follows safer recruitment practices to protect children and vulnerable adults. The post holder will be subject to an enhanced Disclosure and Barring Service (DBS) check.

This post is also subject to Ealing Council’s enhanced vetting process.

You must have the right to work in the UK.

It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we are looking forward to hearing from you.

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Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive. We therefore welcome applications from all residents of the borough.

Please note all applications will be determined on merit.

TO APPLY FOR THIS ROLE, PLEASE RETURN TO THE EAING COUNCIL VACANCY SEARCH PAGE AND CLICK ON ‘APPLY ONLINE’ IN THE RELEVANT JOB SUMMARY BOX.

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