Graduate Complaints Officer

Job Description

Salary range: Grade 5 £34,104 - £35,109 p.a. plus fantastic benefits
Contract: Permanent / Fixed Term /Secondment
Hours of work: 36 hours per week
Location: Croydon

Wanting to start your career in the most interesting and challenging part of the public sector? So why haven't you thought about local government?

Join Croydon Council, the largest local authority in London. Help us to deliver great services for our 400,000 residents and discover just how far your career could go.

Are you a recent graduate looking for your first professional role?

This is a new role designed to provide entry-level graduate opportunities in the Council. It’s a good opportunity to develop practical skills, gain experience across a wide range of council services and make a real difference to residents' experience. We’ve designed it with potential progression in mind.

You may not have known it, but local authorities are the most varied and challenging part of the public sector. Croydon alone spends over £1.5bn annually providing services to residents and the sector trains thousands of graduates each year in dozens of professional careers, like law, property, accountancy, procurement and IT to list just a few.

What We Are Looking For

We are not looking for previous complaints experience. However, it will help your application if you can demonstrate previous work experience – of any kind - and explain why that will enable you to make an immediate and positive impact and impression.

The right candidate with the right attitude and willingness to learn and apply themselves could find that succeeding in this role is just the start of their career.

You do not need previous complaints handling experience, but you will need to demonstrate the right attitude, for example by explaining what you learned from part-time roles you may have held. Above all, we are interested in your potential, enthusiasm and willingness to learn.

In this role you will:

• Help manage complaints received from residents.
• Work with teams across the Council to resolve issues.
• Monitor performance, analyse trends and prepare management information.
• Gain exposure to senior managers and decision-making processes.

We are looking for graduates from any academic discipline who can demonstrate:

• Strong written and verbal communication skills.
• Good organisation and attention to detail.
• An analytical and inquisitive mindset.
• Confidence working with information and data.
• A genuine interest in public service.

In return, we offer:

• A structured development opportunity.
• Local Government Pension Scheme membership.
• Generous annual leave entitlement.
• Opportunities to progress within London's largest local authority.

If you're ready to start your career by helping improve services for the residents of Croydon, we'd love to hear from you.

Closing Date: 9 November 2026
Interview Date: w/c 16 November 2026

To view the role profile please click here.

Apply early

This vacancy may close without notice if a sufficient number of applications are received. Early application is therefore encouraged.

About us

Croydon Council's Priorities

Croydon Council is committed to maintaining a sustainable financial position, listening to residents, and delivering high-quality, sustainable services.

Croydon Council is focused on:

• Creating a cleaner and safer Croydon.
• Supporting a thriving town centre and local high streets.
• Delivering a fair deal for residents.
• Improving roads and journeys across the borough.
• Creating places people are proud to call home.
• Backing families, children, young people and adults.

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community.

Subject to business needs, we are pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby employees attend the workplace for part of their working week and work remotely for the remainder.

Croydon Council is a signatory to the Armed Forces Covenant. We guarantee an interview to eligible current and former members of the UK Armed Forces who meet the essential criteria for the role.

As a Disability Confident employer, we guarantee an interview to disabled applicants who meet the essential criteria for the advertised role.

Croydon Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees to share this commitment.

The successful candidate will be subject to a Disclosure and Barring Service (DBS) check where the role requires one.