Former Tenant Arrears Recovery Administrator

Directorate: Adult Care, Housing & Public Health

Permanent, Full time, 37 hours per week

The Income Recovery team are looking to recruit one permanent full time Former Tenant Arrears Recovery Administrator. This post is an ideal opportunity for someone looking to progress in an exciting career within the Housing Service.

As a Former Tenant Arrears Recovery Administrator you will be responsible for collection of former tenant arrears from a caseload of your own accounts as well as dealing with newly terminated tenancies; this is to be done predominantly via telephone but will also include letters. You must be comfortable in communicating with tenants through various contact mediums (including face-to-face) and strike the balance between enforcement and support. The successful candidate will be offered a comprehensive training package upon appointment.

The successful candidate will have:

• Good numeracy and written skills
• An ability to build and maintain relationships with former tenants, colleagues and third parties
• An ability to have difficult conversations with former tenants in respect of money and have a firm but fair approach to all unpaid rent
• An ability to interpret and follow policies and procedures
• An ability to learn and understand IT applications

For more information on the responsibilities and required skills/ knowledge please see the first two pages of the attached job profile.

You will be required to work as part of a rota, between the hours of 8am and 5pm Monday to Friday.

A background in Income Recovery / Housing is not essential.

For further information please call Luke Stead on 01709 807787 or Chris Stacey on 01709 807782.

This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).

Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website.