Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.
Redditch Borough Council and Bromsgrove District Council are looking to fill one post in their busy shared service Financial Support Team
The role is to provide support and advice, and identify opportunities, to help customers improve their financial independence. This is currently undertaken over the telephone although there maybe a future requirement to deliver this support face to face.
The post will also include some low level processing of Housing Benefits, Council Tax Support, and Essential Living Fund Support claims
Key Requirements
- To provide accurate and appropriate advice and support to customers in response to their queries.
- To ensure the provision of excellent customer care throughout the service.
- To ensure the correct information is gathered, and entered onto relevant systems, to assess claims and requests for support in accordance with policies and guidance.
- To ensure that take up of benefit and other support is encouraged.
- To support the strategic purpose to help customers become financially independent by understanding and assess customer needs.
- To help customers to access the support they need to meet their needs.
Skills & experience
We are looking for a customer focused individual with experience of using a variety of ICT systems and a willingness to develop new and innovative working practices. Applicants should be educated to GCSE level (4-9) or equivalent, including Maths and English, or possess demonstrable work-related experience in the field of Benefits (Housing Benefit & Council Tax Reduction Scheme).
Additional Information
The Councils offer a range of staff benefits:
- pension
- generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
- flexible working, where appropriate
- Employee Assistance Programme
- access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more
What next
Need further information? please contact Sharen Donnelly (recruiting manager) on 01527 881260 or email s.donnelly@bromsgroveandredditch.gov.uk or email recruitment@bromsgroveandredditch.gov.uk
Closing date for completed applications: 22 November 2026 (Midnight)
Interviews will be held week commencing 30 November 2026
If this role interests you please use the 'Apply Now' button
For a full list of our current vacancies why not visit our WM Jobs Recruiter Page
Salary range
- £28,153 - £30,515 per year