Family Hub Receptionist and Support Assistant

Job Introduction

About Us

At Oxfordshire County Council, we are transforming the way we support children, young people and families through our Best Start Family Hubs. Family Hubs provide welcoming community spaces where families can access information, advice, activities and support from a range of services and partners.

We are looking for a friendly, organised and customer-focused individual to join our team as a Family Hub Receptionist & Support Assistant.

About the Role

As the first point of contact for families visiting the Family Hub, you will play a vital role in creating a warm, welcoming and inclusive environment for children, parents, carers and professionals. You will help families access information, services and activities while supporting the smooth day-to-day operation of the hub. This varied role combines reception, administration and communications responsibilities. You will welcome visitors, manage enquiries, support session bookings, maintain attendance records and help keep information materials, displays and promotional resources up to date. You will work closely with Family Hub staff, volunteers and partner organisations, helping to ensure families receive the right support at the right time

About you

We are looking for someone who:

• Is passionate about delivering excellent customer service.
• Has previous administrative and front-line customer service experience.
• Can communicate confidently and professionally with a wide range of people.
• Has strong organisational skills and attention to detail.
• Is confident using Microsoft Office applications and electronic record systems.
• Can remain calm and professional when dealing with sensitive or challenging situations.
• Works well independently and as part of a team.
• Shares our commitment to safeguarding, inclusion and supporting families
• Experience of working in children's services, early help, community settings or Family Hubs would be an advantage but is not essential.

Rewards and benefits

At Oxfordshire County Council, we care about our employees and offer a wide range of benefits, including:

• Generous annual leave entitlement.
• Local Government Pension Scheme.
• Flexible and agile working opportunities where operationally possible.
• Family-friendly policies.
• Learning and development opportunities.
• Staff discounts and wellbeing support.
• Opportunities to make a real difference to children, families and communities across Oxfordshire.

Your office base may be subject to change as we are currently transitioning between temporary and permanent office locations due to the closure of County Hall. If this is applicable to you, you will be notified, but no reimbursement will apply in respect of travel.

Our commitment to: Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to: Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to: Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to: Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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If you encounter any issues with the application system, please contact us at FamilyHubCentralCuddesdonCorner@oxfordshire.gov.uk