Family Hub Connector

Directorate: Children and Family Services

Section: Best Start Family Hubs

Grade: Level 5 (£27,274–£29,542 per annum)

Hours: 37 hours per week

This advert is open to internal applicants only.

About us

We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on-Trent City Council is more than just a job; it is about making, protecting and improving services for local people, reducing inequalities and improving independence for those who live and work in the city. That is where you come in. We are looking for people of the highest calibre, with the skills, knowledge and experience to help us deliver our compelling vision.

Stoke-on-Trent City Council’s diverse and talented workforce is its greatest asset. The skills, knowledge and experience of our employees are essential to delivering our ambitions for the organisation and the city. We want to be an employer people are proud to work for, where staff are supported, developed and rewarded in an inclusive way that helps them excel and deliver the high-quality services our residents need.

Further information on why work for us

Join Our Children and Families Service

We are growing and developing our Children and Families workforce as part of an ambitious programme of service transformation. We are looking for talented, committed and values-led professionals to join us.

The Role

Be the welcoming first point of contact that helps families find the support they need. As a Family Hub Connector, you will work front of house across our Best Start Family Hub network, building trusted relationships and helping parents and carers access advice, services, groups and activities.

You will support families from their earliest contact with the hubs, including assisting with new birth visits, completing registrations and following up at agreed milestones. Alongside providing clear information and signposting, you will deliver the administrative and operational support that keeps local services running smoothly, helping every contact make a positive difference for children and families.

About You

• A good standard of education and extensive experience in a customer-focused setting, with excellent customer service and interpersonal skills.
• Experience of providing administrative and operational support in a multidisciplinary environment, including the effective use of a range of IT systems.
• Strong local knowledge, particularly of services for vulnerable children and families, and an understanding of the challenges families face and the impact of key life events.
• An understanding of the legislative and policy framework for family support, including the Childcare Act 2006, alongside a commitment to safeguarding and confidentiality.
• Excellent communication and listening skills, with the ability to engage families from diverse backgrounds, work without judgement and build positive relationships with professionals and partners.
• Strong organisational and problem-solving skills, with the initiative, resilience and attention to detail to manage competing priorities and provide reliable support.

Key Responsibilities

• Welcome and register families, build trusted relationships and provide accurate information about Best Start, Healthy Babies and other local support services.
• Assist with new birth visits and follow-up contact, helping parents understand the support available at each stage of their child’s life.
• Respond to public and professional enquiries, identify emerging needs and undertake dynamic risk assessments and triage to help families access appropriate advice and support.
• Provide administrative and operational support, maintain secure records and case management information, and help organise locality meetings, forums and resources.
• Support programmes, publicity, parent networks and feedback processes, and issue household support vouchers and other financial support in line with agreed procedures.
• Work with colleagues and partners to share information appropriately, follow safeguarding procedures and ensure families experience welcoming, accessible and coordinated services.

Why Join Us?

• Use your customer service and organisational skills to help children and families access support early.
• Build meaningful connections in local communities and make our Family Hubs welcoming places for everyone.
• Develop your experience within Best Start Family Hubs, working alongside practitioners and partners to improve family outcomes.

What we offer

• A salary of £27,274–£29,542 per annum.
• 28 days’ annual leave rising to 33 days after five years’ continuous service, plus eight public/bank holidays.
• Access to the Local Government Pension Scheme.
• Opportunities for professional development, learning and management development.

Further information on our Rewards and Benefits can be found here

Want to know more?

If you would like to discuss the role further, please contact:
Charlie Weaver, Principal Manager
Charlie.Weaver@stoke.gov.uk

Pre-employment checks

Any offer of employment will be subject to the successful completion of required pre-employment checks. These may include:

• Right to Work in the UK.
• Proof of address.
• Satisfactory references.
• Occupational Health clearance.
• Evidence of relevant professional qualifications or registrations.
• A DBS check at the appropriate level.

Safeguarding

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and we expect all employees and volunteers to share this commitment. This position is exempt under the Rehabilitation of Offenders Act 1974 and the successful applicant will be subject to a criminal record check from the Disclosure and Barring Service (DBS).

Additional information

Your career matters here. At Stoke-on-Trent City Council, we are committed to helping our people thrive. From competitive pay and a supportive working environment to opportunities for development and career progression, we invest in our workforce because we know it is our greatest asset. We are building an inclusive organisation that reflects the communities we serve, where everyone is welcomed, valued and encouraged to make a difference.

Equality, Diversity and Inclusion

At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from people of all backgrounds and experiences. We understand that some people, especially those from underrepresentedor marginalised backgrounds, may hesitate to apply if they do not meet every listed requirement. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves and can succeed together.

If an employee who is currently at risk of redundancy within the organisation applies for this vacancy, their application will receive priority. If this happens, you will be advised accordingly.

To Apply

Please create or log in to your account and click ‘apply’. If you have any queries or need an application form in another format, email recruitment@stoke.gov.uk or call 01782 238189.

Family H... (.pdf) (190kb)