Events Manager

Job Description

The London Borough of Harrow is seeking an enthusiastic and experienced Events Manager to join the team at Headstone Manor & Museum. This is an exciting opportunity to play a key role in one of Harrow’s most distinctive heritage venues, which is home to four historic listed buildings, including The Great Barn, a highly regarded wedding, corporate and functions venue.

As Events Manager, you will lead a small, dedicated team who serve as the face of The Great Barn, delivering exceptional customer service to clients, guests and members of the public. You will be responsible for overseeing the successful delivery of weddings, corporate events and private functions, while identifying opportunities to develop and grow the venue’s commercial offering.

Working closely with colleagues across the museum, you will develop and implement strategies to increase income generation year on year, while enhancing the venue’s reputation for outstanding customer service and high-quality event delivery. This role requires excellent communication, organisational and relationship-building skills, along with a genuine passion for creating memorable experiences for clients.

The successful candidate will be able to balance the operational and commercial demands of a thriving events business with the museum’s core cultural and heritage objectives. You will be committed to maintaining the highest standards of service, ensuring that Headstone Manor & Museum continues to be recognised as a premier destination for weddings, events and community engagement.

The successful candidate will have:

• Knowledge of hospitality best practice and experience of venue-based event management.
• Customer facing sales experience within a hospitality environment with a proven track record of positive sales impact.
• Excellent planning, organisational and practical problem-solving skills with the ability to respond positively to a pressurised environment.
• Demonstrate experience of delivering excellent customer service.
• Experience of staff management including training and development.
• Ability to negotiate prices and services with contractors.
• Experience of and/or ability to work in a multicultural service meeting the needs of all client groups.
• Outstanding interpersonal and communication skills, able to quickly establish a relationship with a wide range of clients and suppliers.
• Knowledge of Health and Safety standards related to venue hire, event delivery and licensed premises requirements and ability to conduct risk assessments.
• Able to work on own initiative and prioritise work loads.

For more information, please refer to the Role Profile/Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.

Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.

Harrow redeployees will be given priority consideration.

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