Enforcement Contract Monitoring Officer

Job Description

Organisation: London Borough of Waltham Forest

Salary: SO2 £40,182 - £42,060

Contract Type: Full-time/Permanent

Working hours per week: 36

Application Deadline: 29/05/2026

Proposed Interview Date(s): TBC

Reference: 2106

About Us:

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.

About the role:

We are looking to recruit an Officer to provide support with the day to day supervision of the Parking Enforcement Contractor, reporting to the Senior Parking Manager.

To provide technical support and specialist knowledge to the Council’s Parking Enforcement operation regarding the issuance of Penalty Charge Notices issued both by Civil Enforcement Officers and CCTV cameras. To maintain all required records and information. Analyse and interpret complex information, for input into reports. Provide advice and guidance to colleagues, customers and stakeholders.

To be responsible for the supervision of contractors managing the enforcement of parking/moving traffic regulations, vehicle clamping/removals, the operation of on-street pay and display and voucher parking schemes and the off-streetcar parks. To ensure contract compliance and that any non-compliance is corrected and to report to management recommending appropriate action as necessary.
To carry out performance monitoring of the parking enforcement contractor. To assist in the management of the off street car parks, carrying out regular checks on condition and cleanliness, arranging maintenance, special collections of dumped refuse, etc. as necessary.
To analyse penalty issue / income, permit sales and vehicle parks usage / income on a monthly basis and to identify variations from budget predictions.
To have an understanding of the parking database; extracting reports to aid with contract monitoring and finance based issues, and liaising with the Parking Management IT supplier and ensuring that the database is kept up to date in relation to locations, contravention codes, penalty values, permit areas, etc.
Ensure familiarity with the relevant sections of the Road Traffic Act 1991, London Local Authority Acts 1996, 2000 & 2008, the London Local Authorities & Transport for London Act 2003 and the Traffic Management Act 2004 and their amendments, Statutory Guidelines from the DfT / London Councils and current procedures within the parking group.
To ensure that the Council has Department for Transport compliant signs and markings.
To report on the provision and condition of road signs and markings. Placing orders for the renewal or replacement of signs and markings.

To carry out site investigations and prepare street inventories, logging street furniture, crossovers, etc, to assist in the design and implementation of Controlled Parking Zones according to customer needs and Council policies. Undertake site visits to assess the viability of PCNs, where challenges have been made.
To prepare reports to the Director of Finance, relating to insurance claims by users of the public car parks. To be responsible for dealing with parking issues relating to people with disabilities.
To liaise with and attend meetings with other Council officers, Contractors, the Police, DVLA staff, Court Staff, ETA, London Councils and other local authorities regarding parking issues.
To investigate and provide information to the Senior Parking Manager in regards to Stage One complaints and Freedom of Information requests.

>> Click here to download the Role Profile <<

Key Responsibilities:

• Deliver a specialist aspect of service delivery, which engages customers / stakeholders and enables them to make effective use of the service.
• Maintain all required records and information. Analyse and interpret complex information, for input into reports.
• Develop specialist documents / materials / activities to support / promote the service area.
• Provide advice and guidance to colleagues, customers and stakeholders. Manage escalated or complex customer issues within the specialist area.
• Maintain information systems which support the specialist area. Contribute to the development of these systems.
• Work closely with others to clarify changing customer / organisational requirements.
• Develop good working relationships, develop community links and communicate effectively with internal / external organisations / partners and stakeholders. Represent specialist area internally and / or externally.
• Carry out all duties and responsibilities with reasonable care for the health and safety of self and others and report any potential hazards or unsafe practices to line manager.
• Act in accordance with all policies and procedures which apply to the job and understand the reasons for this.
• You will be responsible for CCTV and Controlled Parking Zones ( CPZ ) installations projects
• To be responsible for the supervision of contractors managing the enforcement of parking/moving traffic regulations, vehicle clamping/removals, the operation of on-street pay and display and voucher parking schemes and the off-street car parks. To ensure contract compliance and that any non-compliance is corrected. To report to management recommending appropriate action as necessary.
• To carry out performance monitoring of the parking enforcement contractor.
• To assist in the management of the off street car parks, carrying out regular checks on condition and cleanliness, arranging maintenance, special collections of dumped refuse, etc, as necessary

Qualifications and Requirements:

• Substantial experience of supporting management of strategically important contracts, delivering improvements in services for users and cost savings and demonstrable commercial intelligence
• Substantial experience of relationship management, including providing robust challenge and working with providers to deliver improvements
• Knowledge and experience of operating in a complex local authority, or similar, environment
• An excellent understanding of good practice in contract management
• Ability to manage, interpret and present large amounts of performance and other data from providers, highlighting key messages and areas of strength and weakness
• Excellent ICT skills, including the ability to full utilise Microsoft Office products, particularly Excel (essential) and Access (desirable)
• Experience in financial management
• Excellent organisational and administrative skills
• Excellent written and spoken communication skills
• Numeracy and literacy qualification e.g. GCSE English and Maths or equivalent.
• Relevant professional qualification
• The Traffic Signs Regulations and General Directions

Terms and conditions:

The below terms and conditions apply to this role:

• Satisfactory employment references and CIFAS identity checks;
• Satisfactory declaration of interest;
• Suitable driver’s license;
• As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

How to Apply:

Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.

Contact Information:

If you have any questions about this vacancy or the application process, please contact Mehmet Hassan at Mehmet.Hassan@walthamforest.gov.uk .

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.

Click here for further information on the Human Resources recruitment privacy notice.