DRT Fleet Co-Ordinator

Job Title: DRT Fleet Co-Ordinator
Starting Salary: £31,536 progressing to £34,433 per annum (pro rata for part time)
Hours: 37
Location: Stevenage - Hybrid Working, Ability to travel to Stevenage and other locations within the county when required.
Contract Type: Fixed Term until 30/09/2027
Directorate: Growth & Environment

About the team

We are looking for a passionate individual to join our growing team, where you’ll help deliver meaningful transport projects that improve access to healthcare, education, employment, and leisure for local communities. If you're ready to make a real impact and develop your career in a fast-paced, supportive environment, we’d love to hear from you.

About the role

This position requires flexible working arrangements, working for a service that operates 7 days a week, with office, on-site and home working involved, based on the needs of the service.

You will oversee and co-ordinate the daily shift operations for the HertsLynx Demand Responsive Transport (DRT) service in North & East of Hertfordshire, including driver management, customer service management and fleet operations.

• Oversee and coordinate driver rotas/shift patterns and ensure the service is fully staffed account for holiday and possible sick days.
• Tackling complex operational and logistical issues
• Using a digital technology software to optimise routes and bookings
• Ensuring vehicle maintenance programme is upheld and liaise with the fleet management team to report and organise any repairs that may need to be done.
• Act as main point of contact for customer services, monitoring the customer support inbox and responding to any customer queries via phone or email. Including taking bookings via the phone line.

The DRT Fleet Co-ordinator will be an integral part of the HertsLynx operations, and which will contribute to creating a cleaner, greener and more sustainable Hertfordshire. We are looking for a confident individual, capable of using their initiative to work effectively in some complex and challenging situations.

About you

Essential:

• Excellent communication skills to deal with a wide range of customers and service users, both written and oral skills
• Ability to work in a team as well as independently
• Confident and competent with technology
• Good time management and organisational skills
• D1 licence

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Community Services, level COM8 job profile. Please locate this via:

Job profiles - Community services

To hear more about this opportunity please contact peter.nagy@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: TBC

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Secondment
This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Driving required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.