Direct Payments Monitoring Officer

Post Ref: CC106

Please note: Internal, at risk or redeployee applicants will be seen in the first instance.

This is an exciting opportunity to join our Direct Payment Monitoring team, which is part of our System and Finance service within Integrated Commissioning and Partnerships, at Calderdale Council. The team supports the Adults and Children’s Social Care directorates and is responsible for ensuring that Direct Payments are monitored in line with support plans, for individuals who want to manage their personal budge via a Direct Payment, the team will request evidence and cross-reference this against support plans, ensuring that spend is appropriate and accounted for.

We are looking to recruit a professional, friendly, and customer-focused Monitoring Officer to help support the Monitoring team. You will be required to promote and maintain a customer-focussed, high-quality service, ensuring that Direct payments are monitored on an annual basis and in-line with the legislation, policies and procedures.

You will work with individuals/ their representatives who are in receipt of a Direct Payment, requesting documentation to complete annual monitoring of the Direct payment, reconciling accounts to ensure spend is in line with support plans. You will have the ability to provide advice, support, and information on the monitoring function of Direct Payments for individuals or their representatives in receipt of a Direct Payment on behalf of the Directorate. You will also work closely with the Direct Payment, Care Charging, Financial Assessment, and Sundry Income teams. You will need to possess initiative, the ability to work to deadlines and to maintain a high level of attention to detail given the duties involved.

The successful candidate will be able to demonstrate that they have Level 4 in a relevant financial qualification or demonstrable relevant experience, in addition to:

• Having excellent analytical and problem-solving skills.
• Having knowledge of the adult social care financial assessments process and how it relates to Direct Payments
• Ability to build and maintain strong working relationships with both customers, colleagues and partners.
• Ability to manage your own workload in a fast-paced environment.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.

Closing Date: 15th November 2026

Interview Date: Week commencing 23rd November 2026

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year (unless exceptions apply) and meet the other eligibility criteria. Ensure you are eligible before applying.

We may utilise digital interview methods.

As part of our Vision (https://www.calderdale.gov.uk/vision/) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities.

All applications are anonymised before being seen by the selection panel.

As part of our fair recruitment process, we ask that all applications are written by the candidate and that Artificial Intelligence (AI) use is limited, unless assistance is required as a reasonable adjustment for a disability. Content should be truthful, accurate, evidence based and not embellished – see guidance.