Digital, information & Support Officer
Please note that we do not accept CVs. We only accept online applications. Our applications can take up to 2hrs to complete but we have prepared some guidelines to help you with the application as it’s such an important part of the process.
https://www.elmbridge.gov.uk/blogs/2022/how-ace-local-authority-application-form
To apply use the "Apply Online" button below, which will take you to our Applicant Tracking System ('ATS') where, once you have applied, you can log on to your online account at any time to view the status of any of your applications. By using ATS, you can track the progress of your application(s), receive communications by email, select your own interview time online and see whether you have been made a conditional offer.
Digital, Systems & Information Officer – Full Time
Salary: £42,097 – £44,120 pa (Scale 32 – 34)
Closing date: 19 September 2025
Interview dates: 06 October 2025
You know you can juggle competing workloads. You know that have strong organisational and communications skills and you know that you love the buzz of a busy team, with supportive colleagues. What you might not know is that Elmbridge Borough Council has the job for you!
The Role
The Digital, Systems & Information Officer is a vital member of the Business Support Team which provides support to Environmental Health & Licensing. As the ‘go to’ member of the team regarding systems, you will be responsible for a variety of tasks including.
- Respond to users’ enquiries, providing ongoing technical support and troubleshooting solutions for software applications and maintain application documentation and support materials for users, including electronic operational procedures manuals.
- Develop and implement technical solutions and better use of technology where possible to support the delivery of statutory functions and our wider services.
- Be responsible for the effective functioning and future development of the Planning and Environmental Services software systems, for the reporting of statutory data returns to central government, and for providing monitoring data as required.
About you
- As you would expect you will need to be highly organised and a strong You will be working across the environmental health team as well as the rest of the council, so having a solution focusedmentality will serve you well.
- Competent and experienced user of administrative systems with ability to demonstrate clear understanding of day-to-day operational functionality and systems administration duties including setting user controls, securities, release testing, integrities and configuration.
- Strong analytical and critical thinking skills, Skilled problem solver who can identify and resolve issues efficiently. This involves analysing complex problems, troubleshooting software and system errors, and implementing effective solutions.
About us
We know we ask a lot, but the good news is that we give a lot too.
- Flexibility: And we really mean it! We know you have to juggle work and life commitments and we are happy and open to discussing the right mix for you whether its compressed hours or working from home, just give us a
- Wellbeing: When you thrive Elmbridge thrives, which is why we have developed a strong and varied wellbeing programme for our
- Learning and development: We all know learning doesn’t stop when you leave university, it is an ongoing journey and we will support you on that journey by creating a bespoke learning and development plan for
- The package: Not forgetting our excellent pension and discounts with various local businesses, free employee parking, your birthday off and closed between Christmas and New Year – no annual leave
Equal Opportunities
Elmbridge Borough Council - Working for Equality. We welcome applications from all sections of the community. If you require any adjustments to be able to engage in the recruitment process for this role, please let us know by emailing humanresources@elmbridge.gov.uk
How to apply
Please note that we do not accept CVs. We only accept online applications. Our applications can take up to 2hrs to complete but we have prepared some guidelines to help you with the application as it’s such an important part of the process.
https://www.elmbridge.gov.uk/blogs/2022/how-ace-local-authority-application-form
To apply use the "Apply Online" button below, which will take you to our Applicant Tracking System ('ATS') where, once you have applied, you can log on to your online account at any time to view the status of any of your applications. By using ATS, you can track the progress of your application(s), receive communications by email, select your own interview time online and see whether you have been made a conditional offer.
If you would like to talk to us about the role, please give Lee Girdlestone, our Business Support Team Leader, a call on 01372 474909.
Salary range
- £42,097 - £44,120 per year