Delivery Leader Routine Repairs

Are you looking to develop an interesting and rewarding career in an ambitious city? We are looking for a highly motivated, experienced and professional Repairs Manager to join our Responsive Repairs team within our in house repairs and maintenance service (Housing Works).

Southampton is a growing, dynamic city of opportunity. Can you help us deliver the vision for the entire city, ensuring we leave a positive legacy for future generations? We are looking for people to help us deliver a high-quality housing repairs and maintenance service for our residents.

About you:

You will be a confident and experienced manager within the built environment and will be required to undertake a management role in our busy Responsive Repairs team. The successful candidate will be responsible for a trade team within Housing Works that carry out repairs and maintenance to over 16,000 council owned properties throughout our estates across the city. You will need well developed analytical skills and evidence of positive people management, including the ability to build relationships with stakeholders. This is estate based so successful candidate must be able to work in Southampton on a daily basis.

About the role:

Your duties will include;

• Manage a team of trades from different disciplines
• Overseeing the management of Trade diaries
• Visiting tenants and dealing with telephone, face to face and email queries
• Investigate complaints including those from Councillors, MPs and Ombudsman
• Supporting the other managers within the service
• Managing the health, safety and welfare of staff and customers
• Managing small and large more complex repairs
• Delivering aspects of cyclical maintenance and compliance
• Accountable for managing budgets, forecasting and compiling expenditure reports
• Accountable for managing contractor and staff performance including KPI’s
• Dealing with day-to-day matters, contract management / management of sub-contractors whilst working in conjunction with other teams and departments in order to meet deadlines
• Quality control / quality assurance checks and carrying out site-based inspections and reporting
• Supporting/working with fellow Responsive Repairs Managers and other Managers across the Council

Essential requirements:

Experience and a working knowledge of CDM, HHSRS, Awaab’s Law and applicable Health and Safety regulations is a must. You will also have a relevant management qualification in construction, housing or property maintenance (for example NVQ, HNC/HND, CIOB, RICS or similar) or equivalent professional experience, with willingness to continue developing professional competence where required.

The successful applicant must have a full UK driving licence and will be required to undergo a DBS check.

As the work is varied a flexible approach is required to meet changing needs and tight deadlines. Excellent customer service skills, enthusiasm, and a ‘can do’ attitude is essential as you’ll be our ambassador when speaking to customers and suppliers. You will liaise with residents, peers and colleagues on a daily basis so communication and customer focus will be essential to the role. Organisational, customer service, time management and high level of competency in using IT systems are key to this role. You will need to be able to remain calm and unflustered when working under pressure and/or faced with confrontation.

About us:

We are committed to being a Child and Resident Friendly City where people are proud to live and work and where you can make a significant difference to our local communities. We want Southampton to be a modern city, amongst the best places to grow up, live and work in and we are committed to tackling inequality and to creating a city that is greener, fairer and healthier.

About Southampton:

• Our city is easy to travel around on foot, bike and public transport
• We have a fantastic range of retail outlets, restaurants, bars, cinemas and theatres.
• Our City has award-winning parks and open spaces with the New Forest National Park and beautiful beaches on our doorstep
• We have one of the major ports in the UK operating 364 days a year.

Why work for us?

You can be confident of a rewarding career, with a competitive salary, job security and a wide range of employee benefits including generous annual leave and career progression opportunities in return for your dedication to bettering the lives of Southampton’s residents.

Here at SCC we have a range of different benefits, a few examples can be found below.

• Excellent local government pension with 15.2% employer contribution
• Generous holiday 25–34 days, based on role and service
• Flexible working options (role-dependent)
• Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
• Training and development, including coaching and mentoring
• Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
• Veteran-friendly employer with the Armed Forces Covenant
• Retail discounts and savings through the Southampton City Council benefits platform
• Discounted memberships at local sports and fitness centres
• Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
• Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
• Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)

Join us and help build a city that is greener, fairer and healthier — while developing a highly rewarding career.

Contact details for informal discussion:

If you need more information or wish to discuss this position, please contact Jay Whyte, Team Manager, at jay.whyte@southampton.gov.uk, 023 8083 4658

Recruitment contact details:

Email: recruitment@southampton.gov.uk
Tel: 023 8083 4033

For more information about SCC please visit Southampton City Council
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Attachments

• Job Description - Delivery Leader Responsive Repairs and Maintenance.pdf