Customer Support Advisor

• Role_profile_-_Customer_Support_Advisor

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

12 month fixed term contract, 30 - 37 hours per week

This is a great opportunity to join a busy multi-skilled Contact Centre team dealing with enquiries through multiple channels, e.g. face to face, telephone, social media, webform, and web-chat.

We are looking for regular support in both our Totnes and Tavistock offices. At present the Tavistock Reception is open on a Tuesday 9-4.30pm and the Totnes Reception is open Monday-Friday 9-4.30pm. When not covering Reception agile working is standard though working from either office is also available.

Your main duties will be to manage and resolve customer issues through a range of channels (voice and text based) all managed and controlled through a single software system. You will also support and encourage customer empowerment and self-service. We invest in new technology to support you helping customers including; multi-language support, one-way video calls (so you can see what the customer sees), and AI support.

We are open to part time work focused on supporting times of higher demand.
If you have good communication skills, work well under pressure, enjoy working as a team, and always looking to improve Customer Service then this could be the job for you.

For an informal conversation about the role, please contact Jim Davis, Head of Customer Service Improvement on Jim.Davis@swdevon.gov.uk or 01803 861493.

Closing date: Sunday 25 October 2026

Interviews are expected to be held: week commencing 2 November 2026