Customer Service Officer

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.

Organisation

Kirklees

Directorate

Adults & Health

Service Area

Communities and Access Service

Hours

Various - See advert wording for details

Number of Jobs

Numerous

Location(s)

Across Kirklees

Position type

Permanent

Grade

Grade 6

Salary

£27,274 - £29,071

Advert Wording

Available roles

• 1 x Timetable 27 hours - Dewsbury, Mirfield, Greenwood Centre (Ravensthorpe), Kirkheaton
• 1 x Timetable 20.75 hours - Dewsbury, Mirfield, Greenwood Centre (Ravensthorpe), Kirkheaton
• 1 x Timetable 21.5hours - Holmfirth, Golcar, Honley, Marsden, Meltham, Slaithwaite
• 2 x Relief 25 hrs - Covering shifts across any of the 24 Kirklees libraries
• 1 x Relief 20 hrs - Covering shifts across any of the 24 Kirklees libraries
• 2 x Relief 20 hrs - Covering shifts across any of the 24 Kirklees libraries
• 1 x Relief 21hrs - Covering shifts across any of the 24 Kirklees libraries
• 1 x Relief 20 Hrs - Covering shifts across any of the 24 Kirklees libraries

The Relief Roles – Cover shifts and any of the 24 Kirklees libraries

Would you like a role where you can make a real difference every day?

Kirklees Libraries are looking for friendly, adaptable and customer-focused individuals to help deliver excellent services to our communities. Our libraries are vibrant community hubs, offering, much more than books, including supporting customers with digital services, or helping run a children’s activity, no two days are the same.

About the Role

Our libraries are welcoming community spaces that support learning, wellbeing, creativity and connection.

As a Customer Service Officer, you will:

• Deliver excellent customer service to people of all ages and backgrounds.
• Help people access library resources, digital services and council information.
• Support and deliver activities, events and learning opportunities
• Build positive relationships with local communities and partner organisations.
• Carry out administrative and IT-based tasks
• Work with colleagues and partners to create safe, welcoming and inclusive spaces.
• Support the day-to-day operation of library services across Kirklees.

What We're Looking For

We're looking for people who can demonstrate:

• Excellent customer service and communication skills.
• Confidence using IT systems and digital technology.
• Good organisational and administrative skills.
• A positive, proactive and flexible approach.
• The ability to work independently and as part of a team.
• Flexibility to work across different libraries, including evenings and weekends.
• The ability to work independently and as part of a team.

Relief Customer Service Officer Roles

Relief Customer Service Officers provide additional capacity across the library service, helping cover absences, support projects and respond to operational needs.

These roles require a high degree of flexibility, as shifts may be offered at short notice and working patterns are not fixed. Regular evening and weekend working will be required.

Why Join Kirklees Libraries?

Libraries are at the heart of our communities, helping people connect, learn and thrive.

This is a rewarding opportunity to make a positive impact in local communities while working as part of a supportive team. You will have Access training and development opportunities and benefit from a range of employee benefits and wellbeing support.

If you're excited about supporting communities and helping people access opportunities through their local library, we'd love to hear from you.

For an informal discussion about the role, please contact: Kirsty Wenzel at Kirsty.Wenzel@kirklees.gov.uk

Kirsty Wenzel is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information. This job is subject to a DBS check at the appropriate level, please refer to the Job Description/Profile. A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process. We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any supportcompleting an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email:jobs@kirklees.gov.ukor phone: 01484 221000 and ask for ‘Recruitment’. We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment. We encourage you to read our AI Guidance before submitting your application to ensure your supporting statements reflect your own authentic experience.

Closing date

29 November 2026, 11:55 PM

Important Information

Job profile/description

Job Profile (7) (1).pdf – 211KB

Additional document 1

Day In The Life of a CSO Infographic V1 August 26.pdf – 462KB