Customer Service Centre Advisor
- Job_Description_Customer_Service_Centre_Advisor
- Disgrifiad_Swydd_Cynghorydd_Canolfan_Gwasanaethau_i_Gwsmeriaid
We are recruiting a Customer Service Centre Advisor at Caerphilly County Borough Council.
Working hours: 1x 37 hours
Contract Type: 1x Permanent, Full Time
Location: Tŷ Penallta / Working hours can be split between home and office depending on specific task requirements.
Team: Service Improvement and Partnerships
This position offers an excellent opportunity to become part of our team and provide support across the organisation.
We pay an attractive salary of £28,608 - £30,023 (37 hours) and offer access to training and development opportunities.
Join our Customer Service Centre and make a real difference every day. As the first point of contact for residents, you'll help customers access Council services, solve problems, and provide outstanding support across phone, email, and digital channels.
We're looking for people who are:
- Customer focused and positive
- Great communicators
- Calm under pressure
- Team players with a knack for problem solving
Join a supportive team where you'll benefit from continuous training and development, alongside flexible and agile working opportunities.
For the role, we ask that you have:
- A relevant Level 2 qualification on the Credit and Qualifications Framework for Wales. For example GCSE's Grade A*-C, NVQ Level 2 Customer Services.
- Effective verbal and written communication skills.
- Experience of working in a customer service or call centre environment.
We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.
After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Melanie Jones on 01443 863112 or email jonesm4@caerphilly.gov.uk / Sarah Evans on 01443 863112 or email evanss1@caerphilly.gov.uk.
Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.
We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.
This role requires a basic check with the Disclosure and Barring Service.