Customer Service Advisor

Join Our Team as a Customer Service Advisor!

Are you passionate about making a difference in your community? An exciting opportunity has arisen for a dedicated Customer Service Advisor to join our Adult Social Care Connect Team on a permanent basis.

Position Details:

Hours: 37 hours per week

Schedule: Monday to Thursday, 9am to 5:30pm; Friday, 9am to 5pm

Location: On-site The Independent Living Centre, Smethwick, B66 1JE (no hybrid working available)

Role Overview: As a Customer Service Advisor in a contact centre, you will play a crucial role in enhancing the customer experience for individuals accessing Adult Social Care services. Your efforts will directly contribute to promoting wellbeing within our local communities.

Key Responsibilities:

Handle incoming calls and process service requests from customers across multiple channels Actively listen and communicate clearly with customers Utilise excellent IT skills to navigate various systems and applications Deliver a service focused on customer experience and care

Qualifications:

GCSE in English and Maths (or equivalent qualifications) Ability to provide evidence of qualifications, including a Maths GCSE or higher in this subject area.

Requirements:

• Self-motivated and organized
• Effective communication skills, both written and verbal
• Experience in a busy Contact Centre environment
• A standard DBS check

Benefits of Working with Us:

Career Development: Opportunities for professional growth and development within the council.

Job Satisfaction: Experience the rewarding and fulfilling nature of making a positive impact on people's lives

Supportive Environment: Work in a collaborative and inclusive team that values your contributions

Work-Life Balance: Enjoy a structured work schedule that supports a healthy work-life balance.

Employee Wellbeing: Access to various wellbeing programs and initiatives to support your health and happiness

Our Values: At Sandwell, our core values—Customer Focus, One Team, Accountability, Ambition, and Inclusivity—define our organizational culture and guide our actions. These values are integral to achieving Sandwell’s Vision 2030 and are reflected in our recruitment process.

Please submit a CV and supporting statement to victoria_croke@sandwell.gov.uk before the closing date.

*Previous applicants need not apply*

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to submit your CV as soon as possible. When submitting your CV and supporting statement, please refer to the supporting documents attached.

If you are an internal candidate and currently at risk, please let the recruiting manager know.

If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV.

If you have a disability and require assistance in submitting your CV, please contact victoria_croke@sandwell.gov.uk

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs

Click here to find out more about our One Team Framework: Values and Behaviours

https://www.sandwell.gov.uk/WeAreSandwell/council/story

#WeAreSandwell

Sandwell Council welcomes applications from Armed Forces veterans and values the transferable skills and experience they bring. Under our Veterans’ Guaranteed Interview Scheme, eligible veterans who demonstrate that they meet all the essential criteria for the role will be guaranteed an interview. Please indicate in your application that you wish to be considered under the scheme.