Court of Protection and Appointee Caseworker

Job Introduction

Court of Protection and Appointee Caseworker

Career grade progression from Grade 4 to Grade 5
Salary: £25,989 - £30,024
Location: Lincoln - Hybrid
Closing Date: 04th September 2026
Interviews: 15th September 2026

About the Role

We are looking for motivated and customer-focused individuals to join our Court of Protection and Appointee Team as a Court of Protection and Appointee Caseworker.

As a Court of Protection and Appointee Caseworker, you will help manage financial affairs on behalf of adults who are unable to manage their own finances. You will manage your own caseload, gather information, process financial transactions and help ensure clients' finances are managed safely and appropriately.

You will work with service users, families, care providers and colleagues across Adult Social Care to ensure financial matters are dealt with accurately and on time. You will also explain processes clearly and provide support to people who may be in difficult or sensitive situations.

As your knowledge and confidence grow, you will have opportunities to develop your skills and take on more complex casework. This is a career graded opportunity, starting at Finance Assistant (G4) and progressing to Finance Technician (G5) as you develop your knowledge, skills and experience. We will support you through learning and development, helping you build the expertise needed to progress within the role.

Key Responsibilities

• Manage a caseload of Court of Protection and Appointeeship cases.
• Gather, verify and record financial and personal information accurately.
• Support the management of client income, benefits, savings and everyday financial arrangements.
• Process financial transactions and maintain accurate financial records.
• Act as a point of contact for service users, families, representatives and partner organisations.
• Explain processes and provide clear updates on individual cases.
• Maintain accurate case records and ensure information is processed correctly.
• Identify risks, discrepancies or missing information and take appropriate action.
• Work closely with colleagues across Financial Services, Adult Social Care and external organisations to support positive outcomes for residents.

What We're Looking For

We are seeking someone who has:

• Experience in administration, customer service, finance, Adult Social Care, or another role with transferable skills.
• Good numeracy skills and the ability to work accurately with financial information.
• Strong attention to detail and a commitment to getting things right first time.
• Good communication skills, with the ability to explain information clearly and sensitively.
• The ability to organise and manage your workload effectively.
• Good IT skills and confidence using Microsoft 365 and computer systems.
• Empathy and professionalism when working with vulnerable adults and sensitive information.
• A willingness to learn and develop knowledge of Court of Protection, Appointeeship, the Mental Capacity Act 2005 and related legislation.

About the Service

The Court of Protection and Appointeeship Team helps manage finances for people who are unable to manage their own financial affairs and have no one suitable to support them.

We work closely with Adult Social Care, families, care providers and other organisations to ensure finances are managed safely and in the person's best interests. The team deals with a wide range of financial matters including benefits, income, payments and day-to-day money management.

As part of the team, you will play an important role in supporting vulnerable adults and helping to ensure their financial affairs are managed accurately, safely and professionally.

Please be advised that this position may be subject to a criminal record check.

If you would like an open and informal discussion about this role then please contact; Emma Farley (emma.farley@lincolnshire.gov.uk) via email.

Due to recent changes in immigration law in the UK we are unable to offer skilled worker visa sponsorship for this role as it does not meet the requirements.

At Lincolnshire County Council, we believe our people are at the heart of everything we do. That’s why we offer a rewarding package designed to support your work–life balance, health and wellbeing, financial security, and career growth. Find out more about our offer to you in the attached brochure.

PLEASE NOTE: It is imperative that your personal statement clearly states why you have applied, how you meet the essential and desirable criteria for the role as set out in the Job Description (attached on LCC jobs Site) and what you feel you can bring to this role, the team and the wider County Council.

Please refer to our Job Information Pack here to support you in your application.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Please also note: once an application is submitted it is final and cannot be amended. If you withdraw your application, it cannot be reinstated and you will not be able to submit another application for that vacancy. If you have an issue with your submitted application, please contact recruitment@lincolnshire.gov.uk.

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

A Smarter Working Employer

We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process.

Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.

Fluency Duty

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

Our values – collaborative, adaptable, eco-conscious, supportive, and responsible – guide everything we do. We’re looking for candidates who share these values and bring them to life in their work, helping us build strong teams and make a real difference in the communities we serve.