Conversation Café Engagement Coordinator

Job Description

The London Borough of Harrow is looking for a passionate and organised Conversation Café Engagement Coordinator to join the Adults and Public Health directorate. This new role supports vulnerable residents, including disabled people, unpaid carers, older adults, and those with long-term health conditions. You will work alongside the Conversation Café Lead to set up and support multiple weekly events across East Harrow, providing guidance and signposting to vital services. The role involves strong partnership working with internal teams, health services, charities, businesses, and community organisations to promote wellbeing, inclusion, and access to support for all residents.

This is a part time, fixed-term contract for a 12 month period. We have 3 vacancies at 2x27 hours and 1x21 hours. The working hours include evenings and weekends.

The candidate will have:

• The ability to enagage at ease with residents who may have disabilities, unpaid carers, pensioners and those with long term health conditions.
• Ability to demonstrate personal resilience and autonomy when working in challenging situations and dealing with contentious issues and finding workable solutions.
• Detailed working knowledge of guidance/procedures/policies relative to the service area.
• Understanding of the Care Act (2014).
• Experience in setting up and delivering community facing events.
• Ability to deliver live presentations.
• Experience / knowledge of the community support available to people who use social care services and unpaid Carers.
• Extensive experience of Health & Wellbeing.
• Ability to network with partner organisations, charities and in-house departments.
• Experience of benefit entitlement including application and appeal processes.
• Willingness to wear the provided uniform.
• Experience in research and managing communications internally and externally.
• ICT literate.
• Ability to communicate in the English language.
• Experience of managing challenging situations.
• Experience in managing risk.
• First Aid, Food Safety L1, Health & Safety, L2, and Conflict Management training.
• Valid UK Drivers Licence with access to a vehicle.
• Willingness to train to drive a minibus.
• Willingness to work outdoors in all weather.

This role is subject to Enhanced DBS (Childrens & Adults).

Interviews will take place in person only.

For more information, please go through Role Profile/ Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.
As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.
Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.
Harrow redeployees will be given priority consideration.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn