Contracts Transport Planner

Job Title: Contracts Transport Planner
Starting Salary: £38,220 progressing to £41,771 per annum (pro rata for part time)
Hours: 37
Location: Countywide - Hybrid working - Office base Stevenage
Contract Type: Permanent
Directorate: Growth & Environment

About the team

The Integrated Transport Unit (ITU) delivers essential transport services across Hertfordshire, including home to school transport and Adult Care Services. The team ensures passengers receive high-quality, efficient journeys. This role sits within a dynamic and responsive team that works closely with Children’s Services and Adult Care Services, transport providers, and other stakeholders. The Contracts Transport Planner will play a key role in shaping future service delivery and improving transport provision across the county.

About the role

As a Contracts Transport Planner, you will:

• Manage transport contracts for special educational needs, mainstream home to school, short stay provision, children looked after, and day services.
• Procure, manage, and review transport provision to ensure safe, efficient, and cost-effective travel.
• Maintain and update database systems accurately, managing contract information.
• Liaise with clients, transport providers, user groups, and stakeholders to ensure effective service delivery.
• Deliver services in a sensitive and sympathetic manner, demonstrating resilience and professionalism.

About you

Essential criteria:

We are looking for someone who:

• Has demonstrable experience in contract management and customer service.
• Possesses excellent organisational and problem-solving skills.
• Communicates effectively with a wide range of stakeholders, both written and orally.
• Can work under pressure and meet deadlines.
• Is proactive and reactive in a fast-paced environment.
• Holds relevant qualifications or experience in transport planning or contract management.

Desirable:

• A driving licence and access to a vehicle - you will have to travel across Hertfordshire to visit Schools and Operators.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Community Services, level COM10 job profile. Please locate this via:

Job profiles - Community services

To hear more about this opportunity please contact nigel.abraham@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: TBC - please note the interview will be held at Farnham House, Stevenage

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.