Contract Enforcement Officer

Job Title: Contract Enforcement Officer
Starting Salary: £31,536 progressing to £34,433 per annum (pro rata for part time)
Hours: 37
Location: Stevenage, work anywhere and travel across the county required.
Contract Type: Permanent
Directorate: Growth & Environment

About the team

The Integrated Passenger Transport Unit is at the heart of delivering accessible, reliable, and environmentally sustainable transport services across Hertfordshire. We support a wide range of residents, including school pupils, older adults, and those with mobility challenges—ensuring they can travel safely and confidently.

It is an exciting time for the Integrated Transport unit, as with the population growth in Hertfordshire the demand for passenger is at the forefront. The role of contract enforcement officer is an important link between the different teams within the unit, providing on the ground support and expertise.

About the role

In this dynamic role, you’ll be the eyes and ears on the ground—ensuring our transport contracts run smoothly, safely, and in line with our high standards. You’ll collaborate with a wide range of internal teams and external partners, from transport planners and customer service teams to bus and coach operators, schools, and local stakeholders.

What You’ll Be Doing:

Keep Services on Track: Carry out enforcement checks to monitor the performance of passenger transport contracts—ensuring punctuality, compliance, and quality.

Collaborate & Influence: Work closely with operators and internal teams to gather and report accurate data, recommend improvements, and help enforce penalties for non-compliance.

School Visits with Purpose: Conduct compliance checks at schools, ensuring drivers and passenger assistants meet DBS and contract standards.

Tech-Driven Monitoring: Use cutting-edge tracking software to analyse service data and help deploy resources where they’re needed most—making sure every journey counts.

About you

We are looking for someone who can bring the following skills and attributes to the role:

• Ability to work independently, manage your own workload, and adapt to meet team and service needs.
• Strong numeracy, communication, and IT skills.
• A full driving licence, access to transport, with the ability to travel across the county as required
• Confident communicator with the ability to engage effectively with:
  - Colleagues at all levels
  - Contractors
  - Members of the public
• Strong influencing and customer service skills.
• Experience in investigating and analysing data.
• Working knowledge of the legal responsibilities of bus and coach operators
• Contract management processes.
• Experience in the Bus and Coach industry or in a public-facing role is desirable but not essential.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Community Services, level COM8 job profile. Please locate this via:

Job profiles - Community services

To hear more about this opportunity please contact dave.hill@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: TBC

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

Driving required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.