Community Support Worker (Career Graded)

Job Description

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield

Salary: Grade 8 - 9 - £28,605 - £34,359 per annum (pro rata for part-time) (Pay Award Pending)

Working Hours: 37 hours per week

Contract Type: Permanent

Closing Date: Tuesday 14th April 2026

Interview Date(s): TBC

Did you know there are over 61,000 unpaid carers supporting adults in Leicestershire—many of whom do not identify as carers or receive any formal support?

Are you passionate about making a real difference for carers across Leicestershire?
Do you want to be part of an ambitious and growing service?

Leicestershire County Council is expanding its support for carers, and we’re excited to offer five Trainee Community Support Worker positions within our dedicated Carers Team. This is a fantastic opportunity to join us at a pivotal moment as we strengthen our offer of advice, guidance, and meaningful support for unpaid carers across the county.

We’re looking for people who share our commitment to championing carers’ rights, amplifying their voices, and ensuring they receive the recognition and support they deserve.
If you’re motivated, compassionate, and eager to learn, this could be the perfect role for you.

About the Role

As a Trainee Community Support Worker, you’ll play a vital part in an evolving, forward-thinking service. You’ll work directly with carers, helping them to access the right support at the right time by completing Carers Assessments under the Care Act 2014, and carrying out reviews to make sure the support continues to meet their needs and genuinely benefits them. You will work with Carers to devise a plan and establish what support is required, whether this is information and advice, referring onto other services or by completing a person-centred support plan to meet their needs and outcomes.

This is your chance to develop new skills, contribute to meaningful change, and help shape a service that truly values and empowers unpaid carers.

Where necessary, you will identify and report potential safeguarding, consider mental capacity, and other high-risk situations where a person’s safety or liberty may be at risk. Your team will have an office base and can work in a hybrid way. You will undertake visits to people in their own homes or wherever the person feels most comfortable to meet you.

We are passionate about developing your career in social care.

As a Grade 8 Trainee Community Support Worker you will be in your first CSW role and will be expected to develop experience, knowledge and skills, complete their Learning and Induction Programme and undertake your duties with support and supervision.

As a Grade 9 Community Support Worker you will be expected to have sufficient experience, knowledge and skills to manage your workload under supervision, to deliver a high quality, person centred, accountable statutory social care. This includes demonstrating competency undertaking Care and Support Assessments, Mental Capacity Assessments and making Best Interest decisions.

As a Community Support Worker, there are further opportunities to develop your career in Adult Social Care at Leicestershire County Council, such as the opportunity to apply to undertake a Social Work Apprenticeship, Occupational Therapy Apprenticeship and routes in leadership roles.

Please click here to see the CSW career progression plan.

A DBS enhanced check for a regulated activity is required for this post.

You will require a valid full driving licence or access to a vehicle for this position.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You

To apply for the CSW post, you must:

• Hold a Level 2 in Maths and English
• Have relevant experience of working with adults in a social care setting and of working with other agencies within a fieldwork environment.
• Understand the need to undertake need and risk assessments and the issues/needs that adults and their families/carers may have.
• Have a good understanding of social care organisations and their roles and responsibilities as part of the wider community and voluntary sector.
• Be a confident communicator who is skilled in negotiation, persuasion, assertiveness, and conflict management, and able to build effective working relationships.
• Be able to recognise the limits of own accountability and responsibility, and to seek appropriate support and advice when required.
• Be able to manage a caseload and work to clear objectives.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Chelbie Shepherd – Resourcing Co-ordinator

Telephone: 0116 305 5973

Email: Chelbie.Shepherd@leics.gov.uk

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.

About us

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us