Community Housing Solutions Officer

Community Housing Solutions Officer

Salary - £37,563 - £42,123 (Grade 6)

Hours - 37

Contract type - full time, permanent

Work Style - Field

Level of Disclosure and Barring Service (DBS) Check Required: Enhanced Adults

Prevent homelessness before it happens

We're transforming the way residents access housing support by taking practical, early help directly into communities across Wolverhampton.

As a Community Housing Solutions Officer, you'll work alongside residents facing housing difficulties, helping them overcome barriers, sustain their accommodation and avoid homelessness wherever possible.

This is a community-based, resident-facing role and is not a home-working position. You will spend the majority of your time working within local communities, community hubs and partner locations, undertaking home visits, building relationships and providing direct support to residents where they need it most.

The difference you'll make

You could be helping someone to:

• Avoid eviction and sustain their tenancy
• Access support following domestic abuse
• Improve their financial wellbeing
• Resolve issues with landlords or neighbours
• Remain independent in their own home
• Access housing, health and community support services
• Prevent a housing problem becoming a housing crisis

Every day will provide an opportunity to make a meaningful difference to people's lives.

What you'll do

• Complete holistic assessments of housing need, vulnerability and risk
• Deliver practical, strengths-based support focused on positive outcomes
• Work with residents, landlords and families to prevent tenancy breakdown
• Support people to understand their housing rights and options
• Access funding and practical support to help sustain accommodation
• Identify and respond to safeguarding concerns appropriately
• Work closely with housing providers, health services, community organisations and other partners
• Maintain accurate case records and evidence positive outcomes

About you

We're looking for someone who is compassionate, organised and solution-focused, with experience supporting people who may be vulnerable or facing complex challenges.

You may already work in housing, homelessness, social care, safeguarding, family support, domestic abuse services, health, probation, welfare advice or another support-focused role.

You'll be able to:

• Build trust and positive relationships
• Assess needs and identify practical solutions
• Work confidently with partner organisations
• Manage a varied caseload and competing priorities
• Communicate clearly and sensitively
• Work independently whilst remaining accountable for outcomes
• Most importantly, you'll be committed to helping people remain safely and sustainably housed.

Why join us?

This is an opportunity to be part of a newly established team at an exciting time of service transformation.

In return, we offer:

• The opportunity to help shape a new community-based service
• Regular supervision and support
• Learning and development opportunities
• Agile and flexible working arrangements
• Local Government Pension Scheme
• Generous annual leave entitlement
• A rewarding role where you can see the impact of your work

Ready to make a difference?

If you're passionate about helping people, solving problems and preventing homelessness, we'd love to hear from you.

Join us and help shape the future of homelessness prevention in Wolverhampton.

For an informal discussion, please contact Jayne Freer - Jayne.Freer@wolverhampton.gov.uk or Glen Newton - Glen.Newton@wolverhampton.gov.uk

For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.

Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies, employee benefits and much more please click here.

Diversity

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here

Recruitment of Ex-Offenders

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here

Employment Information & Support

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more - Learn more here