Community Financial Adviser

Team: FNO - Macmillan

Job Family: Providing – CBG7

Salary: £29,542 - £32,046 per annum pro rata

Hours: 37 hours per week (x2 roles available)

Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month.

Contract: Hybrid – Fixed Term until 31st March 2029 (funded)
Closing Date: 3rd December 2026
Interview Date: 14th December 2026

About the role

Do you have the established skills and experience as a disability benefits adviser to assist our residents claim for disability benefits such as Attendance Allowance and Personal Independence Payment?

This is an exciting opportunity to join the Financial Resilience Service at Central Bedfordshire Council as a Community Financial Adviser. This is a fixed-term role funded by the Crisis and Resilience Fund until 31 March 2029.

As a Community Financial Adviser, you will support our residents access disability benefits and identify opportunities to maximise their income. You will provide advice, guidance, and submit claims, via face to face or telephone appointments. You will work closely with the Financial Resilience Advisers in the team to escalate cases where more specialist welfare benefits casework, up to and including representation to first and second tier tribunal level may be required.

In your application you will need to clearly demonstrate how you meet the skills and knowledge required for this role:

• Experience of working in a customer-focused environment.
• A good working knowledge of disability benefits, making applications.
• Have a broad understanding of DWP benefits and processes.
• Have effective verbal, electronic and written communication skills delivered with compassion and empathy.
• Experience of handling confidential and sensitive information appropriately.
• The ability to remain calm and professional when dealing with challenging situations.
• A flexible and positive approach to learning new skills and responding to changing priorities.
• Excellent organisation skills and the ability to manage a varied workload.

Our Offer

We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page

Our aspiration is to be a truly flexible employer.  We welcome discussion on location, hours and working pattern as part of the application process.

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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.

Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.

For an informal discussion about this position, please contact: Bhavani Sarma at Bhavani.Sarma@centralbedfordshire.gov.uk or call 0300 300 5834

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Safeguarding:

Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.  

To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.

Your application to us is a reflection of who you are professionally and should give us an accurate and authentic picture of your skills, experiences and if applicable qualifications. Before you submit your application, we will ask you to confirm if you have used AI.

All new starters will join us on a four‑month probationary period. During this time, if you are offered a Hybrid role you will be required to attend a Central Bedfordshire Council office location more frequently to support thorough and well‑supported onboarding into your role. Please keep this in mind if you anticipate extensive travel to Central Bedfordshire.

Please note we are unable to offer sponsorship for our roles. Successful applicants that may require a visa will need to consider the options for obtaining and/or maintaining the legal right to live and work in the UK for the duration of the contract offered.

Free information, advice and guidance into work or learning

Bedfordshire Employment and Skills Academy (BESA) provides free, impartial, information advice and guidance to those aged 16+ looking to get into work, learning or exploring a change of career.

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