Collection Officer

Collection Officer

Job description

Join our Collections TeamWe have an exciting opportunity to join our Revenues & Benefits Service as a Collections Officer.We are looking for a motivated, customer-focused individual who enjoys solving problems, learning new skills and working in a busy and varied environment.About the roleAs a Collections Officer, you will help administer and collect Council Tax and Business Rates, ensuring residents and businesses are billed correctly and receive an efficient, accurate and professional service. Your work will include:

• Processing changes to Council Tax and Business Rates accounts.
• Applying appropriate discounts, exemptions, disregards and reliefs.
• Setting up and reviewing payment arrangements.
• Responding to customers by telephone, email and letter.
• Checking information and supporting documentation to ensure accounts are accurate.
• Identifying customers who may be vulnerable or experiencing financial difficulty and ensuring they are directed to appropriate support.
• Maintaining accurate records and case notes on our systems.
• Developing your knowledge of relevant legislation, policies and procedures.
• Contributing ideas to improve our processes and customer service.

About youYou don't need previous experience of Council Tax or Business Rates to apply, as full training will be provided. We're looking for someone who:

• Provides excellent customer service.
• Communicates confidently and professionally.
• Has good attention to detail and can work accurately.
• Is comfortable using computer systems and learning new processes.
• Can organise and prioritise their workload in a busy environment.
• Enjoys solving problems and taking responsibility for getting things right.
• Is keen to learn and develop.

Experience in Council Tax, Business Rates or another busy customer-focused administrative environment would be an advantage, but it is not essential.Supporting you to succeedCouncil Tax and Business Rates can be complex, so you won't be expected to know everything from day one.You'll receive training and support to help you develop the knowledge and skills needed for the role, including a face-to-face induction and support from experienced colleagues. The role operates on a hybrid/agile basis, combining office and home working once you have reached the appropriate stage of your training.Why join us?You'll be joining a supportive and experienced team carrying out an important service for residents and businesses across the East Riding.This is a great opportunity for someone looking to develop their knowledge and experience within Revenues & Benefits, whether you already have relevant experience or are looking for a new challenge.If you're enthusiastic, customer-focused and looking for a role where you can learn, develop and make a difference, we'd love to hear from you.