Civil Enforcement Officer Supervisor

• Job_Description_Civil_Enforcement_Officer_Supervisor

Civil Enforcement officer Supervisor

£39,940 to £42,842 inclusive annual salary (based on 42.5 hrs) + Local Government Pension Scheme

Permanent, full-time (42.5 hours p/w)

Job Ref: P1743

About the role

You will be based in the district’s central car park office and will have day‑to‑day responsibility for supervising the Civil Enforcement Officers, overseeing deployment, performance, and operational standards.

The role involves ensuring parking regulations are enforced fairly, accurately and consistently in line with legislation, guidance and council policy. You will support operational responses to issues such as abandoned vehicles, assist with event planning that impacts parking and highways, and help deliver service improvements and new initiatives alongside the senior management team.

As part of the role, you will provide operational guidance, training and support to officers, undertake performance management activity, and assist with recruitment, appraisals and development. You will also deal with more complex or challenging public interactions, acting as a confident and professional senior presence on‑street.

You will work on a rota basis across a full week (Monday – Sunday).

About you

We are looking for an experienced enforcement professional who is ready to take on a supervisory role and support the delivery of a high‑quality, customer‑focused parking service. The successful candidate will hold the City & Guilds Level 2 Award for Parking Enforcement (or equivalent) and have a good working knowledge of Traffic Regulation Orders, parking legislation, as well as the principles of good, proportionate and consistent enforcement.

You should:

• Enjoy working outdoors
• Ideally have experience of supervising staff, and be confident organising and coordinating teams in a busy operational or enforcement environment
• Have strong communication skills
• Be calm, fair and professional when dealing with conflict or challenging situations
• Be able to lead by example and promote consistent, proportionate enforcement
• Have strong organisational skills and good attention to detail, able to maintain accurate and evidential records
• Have good general IT skills, including use of handheld enforcement devices and back‑office systems

You will be self-motivated, proactive and capable of making sound operational decisions while supporting officers’ performance, wellbeing and development.

St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.

In addition to working within a great team and a comprehensive salary you will have access to:

• 26.5days basic annual leave (increasing with service) + bank holidays.
• Local Government Pension Scheme
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform

Additional Information

• Disability Confident
  We are proud to be a Disability Confident employerand guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
• Safeguarding
  This post is subject to a Basic Disclosure Check.
• English Fluency
  The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

For an informal discussion, please contact James Gurney, Parking Services Manager on james.gurney@stalbans.gov.uk

A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.

For full details and to learn more about us visit Jobs and Careers or email recruitment@stalbans.gov.uk or telephone (01727) 819251 stating your details and the post reference number.

Closing date for applications: 1st June 2026

Interviews are scheduled for w/c: To be confirmed

NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.