Civil Enforcement Officer

This is a varied role with a mix of patrol, community engagement and enforcement activity to ensure our roads, communities and public spaces are safe, accessible and well-managed. Working across Ashford and Tenterden, you will enforce parking regulations, support traffic management objectives, assist with road safety initiatives and provide a visible presence within the community.

If you enjoy working outdoors, interacting with the public and making a positive difference to the local area, this could be an excellent opportunity for you.

As a Civil Enforcement Officer, you will patrol on foot, by council vehicle and using electric bicycles to ensure compliance with parking regulations across both on-street locations and council car parks.

You will play a key role in supporting the Council's traffic management strategy, helping to maintain safe and accessible roads, reducing inappropriate parking and contributing to wider community safety initiatives.

Your responsibilities will include:

Enforcing on-street and off-street parking regulations
Issuing Penalty Charge Notices where contraventions occur
Providing assistance and reassurance to residents and visitors
Supporting the enforcement of the Blue Badge Scheme and helping tackle fraud and misuse
Monitoring and reporting parking equipment faults, highway issues and maintenance concerns
Managing access to controlled pedestrianised areas
Assisting with abandoned vehicle investigations
Attending Traffic Penalty Tribunal hearings and providing evidence when required
Supporting road safety, anti-idling and environmental initiatives
Reporting suspicious activity and assisting in crime reduction activities
Maintaining accurate records using handheld digital equipment

Try before you apply

If you want to know more about the role and find out what we do, then please call Catherine Darlington, Parking Team Leader on 01233 330429.

We can arrange for you to come in and shadow one of our officers and meet other team members. This will provide you with a full understanding of what’s required in this role.

What We're Looking For

We're seeking individuals who can remain professional, calm and resilient when dealing with members of the public, including in challenging situations. You will need to be self-motivated, able to work independently and have excellent attention to detail.

It is essential that you have clear and accurate written communication skills and experience of dealing with members of the public and are able to work with minimal supervision, as well as having:

A full, current and clean Category B driving licence
Willingness to undertake all required training, including electric bicycle safety training
Ability to work a flexible shift pattern, including weekends and Bank Holidays

Successful candidates will be supported to obtain and maintain professional qualifications and training relevant to the role, including:

City & Guilds Level 2 Principles of Conflict Management in Parking Enforcement
City & Guilds Level 2 Roles and Responsibilities of Civil Enforcement Officers
Ongoing refresher training and development
Training in the use of specialist enforcement equipment and technology

The successful applicant will be required to maintain a satisfactory DBS Standard Disclosure. The post is exempt from the provisions of the Rehabilitation of Offenders Act.

Click to view a Job Description

For an informal discussion about the role please contact Catherine Darlington, Parking Team Leader on 01233 330429

If you are an employee of Ashford Borough Council and wish to apply then please log into iTrent self service via the link in the self-service section of the smarthub Click on current vacancies on the home page

When Applying: Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email recruitment@ashford.gov.uk

Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave, free life insurance, supportive relocation package and opportunities for training and development.

With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Local Government Reorganisation proposals have been announced on the 16 July 2026 and Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.

Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide

We welcome applications form the Armed Forces Community