Civil Enforcement Officer

Number of Vacancies:

3

Time Type:

Full time

Worker Type:

Regular

Proposed Interview Date:

Monday, November 23, 2026

Hours of Work:

37

Hiring Manager:

Sharon Calvert

Contact Number:

01482 613316

Job Description Summary:

3 x full time, permanent positions.

Hull City Council are looking to recruit full time Civil Enforcement Officers to complement its existing workforce.

As a Civil Enforcement Officer you will be passionate about making a difference. Your day-to-day role will be to enforce parking restrictions through issuing penalty charge notices.

Civil Enforcement Officers are a highly motivated and committed front line, uniformed team who are responsible for the enforcement of the councils parking restrictions.

All training will be done in-house by our current team of Senior Civil Enforcement Officers and Supervisors who have extensive experience.

Once fully trained the successful candidate will be required to:
- Carry out enforcement duties in a fair and consistent manner
- Issue Penalty Charge Notices to vehicles that are parked in contravention of the Councils Parking Places and Traffic Regulation Orders
- Deal with contentious situations assertively and with diplomacy
- Remain calm under pressure and be able to think and act confidently
- Deliver excellent customer service and provide a variety of information to members of the public
- Identify faults and carry out routine maintenance on Pay and Display machines
- Operate handheld technology equipment and radios
- Work safely in line with Council Risk assessments, Health and Safety Polices and within the Councils Policies and Procedures
- Report various issues they encounter when on patrol to the Council or partners such as the Police.

You will be required to work a 37-hour week, currently 5 x 9hr shifts over a 5 week rolling rota. Working evenings and weekends as part of a shift rota. Working alone for the majority of the time.

Experience within the Parking industry would be an advantage but is not essential as full training is provided.

If the postholder requires a Standard or Enhanced DBS disclosure the candidate is required to declare full details of everything on their criminal record unless the conviction/s and/or caution/s are considered “protected” in line with filtering rules for DBS checks.

ROLE AND PURPOSE

To work as part of a multi disciplinary team involved in discharging the City Council’s functions and commitments in relation to managing the Highway Network and improving local environmental quality. Investigating civil parking offences, offences relating to the highways and to tackle anti-social behaviour and to undertake enforcement action against perpetrators within parking, environmental, highways and anti-social behaviour legislation and/or other appropriate powers. To assist in the smooth running of the Councils car parks and related equipment.

To show, at all times, a personal commitment to treating all customers and colleagues in a fair and respectful way, which gives positive regard to people’s differences and individuality (for example, their age, gender, ethnicity, sexual orientation, disability or religion) and assists in ensuring equal access to services and employment opportunities for everyone.PRINCIPAL ACCOUNTABILITIES:

1. To undertake on a daily basis pro-active inspections/investigations in relation to offences concerning parking, environmental issues, highways and anti-social behaviour. Determine how best to deal with and proceed with investigations and appropriate enforcement action (e.g. advice, guidance, warning notices, fixed penalty notices).

2. To work effectively as an individual or as part of a team in accurately recording, collating, preparing and producing correspondence, records, files and data, including the use of a range of IT systems and applications.

3. To undertake routine patrols in order to issue parking Penalty Charge Notices, whilst accurately recording, collating, disseminating information and intelligence and the preparation of evidence to a high standard. Make decisions to determine appropriate enforcement action on the basis of evidence obtained in context with service area policies and procedures to ensure a constant high quality service and to comply with the Council’s enforcement policy.

4. The post holder will have access to information of a confidential nature which must be handled responsibly and particularly within the requirements of legislation covering Data Protection, Freedom of Information and other appropriate requirements dictated by rules governing the collection and storage of evidence for legal proceedings.

5. To maintain an up to date working knowledge of all appropriate legislation relating to civil and criminal law relating to a post of this nature, and to have a knowledge of internal policy relating to Civil Enforcement, environmental crime and highway enforcement. To make decisions in relation to complaints on a daily basis on their own initiative, as to how best to deal with and proceed with investigations, and the lines of enquiry.

6. To provide advice, guidance and information, as and when required, to members of the public and business community.

7. To work, on a day to day basis, with people who can display aggressive, challenging or emotionally demanding behaviour and to deal with this calmly, rationally and assertively in line with Council policies/procedures and to establish practical solutions and negotiate where possible informal solutions to avoid the need for enforcement action

8. To undertake appropriate risk management assessments of situations to ensure that personal risk (and/or risk to others) is minimised and effectively managed.

9. To prioritise workloads and make enforcement decisions, in a climate of conflicting priorities (both professional and political) and demands, whilst meeting necessary timescales/deadlines as required by legislation. Decides on the recording, evaluation, interpretation and dissemination of information and intelligence received.

10. To liaise as required with other internal service areas, external agencies, private companies, consultants and private individuals on a regular basis to provide a constant high quality of service.

11. To be able to work anti-social hours, away from local authority premises.

12. The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health & safety and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.

NC2413.Civil Enforcement Officer.docx

Working for Hull City Council - Streetscene

Compensation Grades:

GRADES 4.

Pay Ranges:

£26,427.00 - £27,274.00

Job Classifications:

3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), 3- Standard - (Disclosure and Barring Service (DBS)), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)

Benefits of Working of Hull City Council:
- A competitive salary
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
- Career development and learning experiences from a range of training courses and learning methods
- Supportive and forward-thinking culture
- Great career development opportunities

PLEASE NOTE: you MUST complete and submit your application by midnight prior to the closing date. For example: If the closing date is Friday 16 October 2026 then your application must be submitted by 11:59pm on Thursday 15 October 2026.

Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description. Provide examples to support your application rather than use of lists.

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Online searches, including social media, may be carried out as part of the recruitment process.

We are committed to “our values” at the Council of People First, Respect, Learning, Ambition and Partnership. If these align with you then we welcome your application.