Change & Asset Coordinator

Job Title: Change & Asset Coordinator
Starting Salary: £38,220 progressing to £41,771 per annum (pro rata for part time)
Hours: 37
Location: Stevenage - Hybrid - Occasional Travel Required
Contract Type: Permanent
Directorate: Resources

About the team

The IT Service Management team sits at the heart of delivering reliable, high-performing IT services, driving stability while continuously improving how technology supports the organisation. Bringing together expertise across Change, Asset, Configuration, Incident and Problem Management, the team works in close partnership with IT colleagues, stakeholders and suppliers to ensure services are efficient, resilient, and fit for the future.

About the role

In this pivotal role, you’ll take the lead in coordinating IT change management while ensuring our asset and configuration data is accurate, reliable, and adds real value to the organisation.

• Own and schedule IT changes end-to-end, helping to minimise risk and ensure smooth delivery with minimal disruption to services
• Lead and facilitate Change Advisory Board (CAB) meetings, working with a wide range of stakeholders to support informed decision-making
• Take responsibility for maintaining high-quality asset and configuration data, ensuring systems are accurate and up to date
• Champion data integrity by leading audits and proactively identifying improvements
• Turn data into insight by producing reports and dashboards that highlight trends, risks, and opportunities
• Drive continuous improvement across processes, shaping how Change and Asset Management evolves in line with ITIL best practice
• Build strong working relationships across IT, the wider organisation, and external suppliers to support effective service delivery

You will also have the opportunity to broaden your experience by supporting Incident and Problem Management activities when needed, giving you exposure to the wider IT service landscape.

About you

Essential:

• Experience in ITIL-aligned IT Service Management
• Experience in Change and Asset/Configuration Management
• Strong analytical and reporting skills
• Excellent organisation and stakeholder management skills

Desirable:

• ITIL qualification
• Experience with ServiceNow or similar tools
• Public sector experience

This role offers the opportunity to shape processes, drive service improvements, and contribute to strategic decision-making.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 10. Please locate the job profile here:

Job profiles - Corporate services

To hear more about this opportunity please contact david.smith4@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: 13th July 2026

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

We are changing
Hertfordshire County Councilis undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit https://www.hertfordshire-lgr.co.uk/

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.