CCTV Control Room Operator

For an informal discussion prior to applying contact Kevin Nealon by email at kevin.nealon@gedling.gov.uk providing your preferred telephone number for a call back.

Do you want to help make a real difference to the people who work, live and visit the area of Gedling Borough Council by helping to make our communities a safer place? If so, we are looking for people like you to join our fantastic team!

We are looking for a highly motivated and self-disciplined individual to join the team within our CCTV control room to help maintain our high quality service delivery.

This role assists in the detection and prevention of all aspects of crime and disorder, anti-social behaviour and environmental crime and supports the delivery of the council's wider objectives.

You will operate the Council's CCTV cameras and communicate with local businesses, police officers and council colleagues over a radio and by telephone. As such you will need to have outstanding observational and awareness skills with excellent communication skills and be able to remain calm, patient and tactful whilst carrying out your duties.

Ideally you will hold a nationally recognised CCTV Operator qualification or have equivalent relevant experience however training to a level recognised by the Security Industry Authority will be provided to the right candidate.

You will be required to work shifts varying in length from 6 to 10 hours, up to a total of 37 hours per week. Shifts will include days, evenings and nights (up to 1am at weekends) on a regular basis.

As part of our recruitment process, the successful candidate will complete a Basic DBS check and Non-Police Personnel Vetting (NPPV). If you are shortlisted, we will also invite you to complete a psychometric test to help us understand how your strengths match the role. The results will be considered alongside your application and interview.

For an informal discussion prior to applying contact Kevin Nealon by email at kevin.nealon@gedling.gov.uk providing your preferred telephone number for a call back.

Please be advised, you must have the right to work in the UK at the time of application; we are unable to offer visa sponsorship for this role.

Person Specification

Relevant Experience

• (E) Understanding of the use of CCTV in public places and the issues relating to public safety and security in an urban environment
• (E) Awareness of the technical capabilities of CCTV and other security related equipment
• (E) Awareness of partner requirements, particularly the police, in the operation of CCTV systems and the management of evidential material
• (E) Awareness of legislative responsibilities and procedures in relation to CCTV including the Human Rights Act 2000, the Data Protection Act 1998 as amended, the Regulation of Investigatory Powers Act 2000, the Freedom of Information Act 2000
• (E) Able to deal effectively with difficult and concerned customers
• (E) Able to deal with customer queries on the telephone within customer care guidelines
• (E) Able to use MS office in an office environment
• (D) Geographical Knowledge of the Gedling Borough Council area
• (D) Previous experience of working in a public space CCTV environment

Qualifications / Training

• (E) A nationally recognised CCTV Operator qualification or equivalent relevant experience
• (E) Be willing and able to work to obtain the Security industry Authority (SIA) license in respect of Public Space Surveillance and suitable to hold such license
• (D) Hold the Security Industry Authority (SIA) license in respect of Public Space Surveillance SIA license in respect of Public Space

Job Related Skills

• (E) Good Interpersonal Skills
• (E) Ability to communicate effectively both orally and in writing
• (E) Ability to maintain both manual and computerised record systems
• (E) Ability to make decisions, prioritise tasks and work on own initiative to ensure high standards and service delivery
• (E) Basic keyboard skills and experience in the operation of proprietary and bespoke software packages
• (E) Ability to organise and plan effectively
• (E) Technical competence in ensuring the operation of CCTV, radio communications
• (D) Ability to use computer software packages and other related equipment
• (E) Ability to operate CCTV equipment

Personal Attributes

• (E) Ability to remain calm, patient, sympathetic, tactful and effective whilst undertaking a varied workload, within a demanding environment
• (E) Be able to work a shift pattern involving days, evening and late nights (up to 1:00am) on a regular basis
• (E) Be flexible and able to change duties, often at short notice
• (E) Be contactable by telephone
• (E) To meet security clearance checks as required by the authority and partner agencies

Equal Opportunities

• (E) Understand in a way appropriate to the job, how the principles of equality and diversity need to be applied within the Council

Gedling Employee

• (E) Be committed to the principles of 'The Gedling Employee' in a way appropriate to the job