Careline Control Operator

Based at Oakland Village & Community Care Complex in Swadlincote. South Derbyshire District Council’s Careline service provides a response to the community alarms of circa 1000 residents and some emergency out of hours escalations for Council tenants, 24 hours a day, 7 days a week, 365 days a year.

Our service is accredited to the highest nationally recognised standards to reflect the level of professionalism and customer focus we provide through this service. The needs of our service users are at the heart of all that we do.

A vacancy has arisen within the team of Careline Control Operator, and we are looking to recruit an individual who has excellent communication skills, an ability to listen and empathise with vulnerable clients and able to remain calm and provide support over the phone in the event of an emergency.

The successful post holder will be required to work 8.5 Hour shifts as part of our 10-week rolling Rota which runs 24/7 365 Days of the year. working 2 x Early Shifts (07:00-15:30) followed by 2 x Late shifts (15:00-23:30) followed 2 x night shifts (23:00-07:30) followed by 4 rest days. You may be required on occasion to alter your shift or cover other shifts at short notice owing to Illness.

If you require an informal discussion after reading the supporting documentation please contact Tina Ireland, Telecare Supervisor on 07970 069323.

Provisional Interview Date: 28 November 2025

Please be aware that Derbyshire County Council is placing this advert on behalf of this organisation and you should refer directly to its website for details of the terms and conditions attached to this post. Any queries regarding this advert or the recruitment process should be made directly to the organisation.