Care Support Manager Independence at Home Team

Care Support Manager - Independence at Home (Reablement)

Our Independence at Home team provides short-term care and support, mainly to older people within the city, to help them re-gain their confidence and independence so they can stay living in their own homes where they are most comfortable and happy.

Our last CQC Inspection rated our service as “Good”. It highlighted that “the service was well led” and staff felt that managers were “approachable and very supportive”.

Our aim is to provide the highest quality of care to the people who rely on us and we put their needs at the heart of everything we do. But we can’t continue to provide excellent care in the community without more dedicated, skilled and motivated carers and Care Support Managers.

You will help and manage Home Care Support Workers to provide support to a wide range of people including individuals who have a physical disability, learning difficulty, sensory loss, mental health issues, dementia or a complex combination of needs.

About the role

• Leading and managing a team of Home Care Support Workers working in the community providing care;
• Setting up person-centred care for service users, and ensuring they receive an effective, appropriate service that enables them to achieve and maintain independence, with dignity and choice.
• Reviewing service users’ needs after a period of re-ablement care and either discharging them, or, if necessary, organizing on-going, long-term care.
• Helping to lead the service to ensure we maintain a quality service that meets CQC regulations and provides value for money.

About you

We will provide you with in-depth induction to the role, where you will be well supported by your managers and colleagues. You will also have access to training and continuous professional development appropriate to the role. However, you will need:

• a relevant qualification in Social Care or Care management (at least NVQ3, or equivalent relevant experience)
• knowledge of Care Quality Commission regulations
• experience and understanding of working with vulnerable people with a variety of needs
• experience of support planning and risk assessment
• ability to supervise and performance manage staff
• ability to communicate effectively with service users and professional colleagues

Our operations are heavily based on computers. We will train you to use our specific and corporate systems during your induction, but you will need to bring good IT skills and confidence to learn new systems.

Working for us

The service is 7-day and operates throughout the year. The role includes working on a rota that includes early mornings, evenings, weekends and bank holidays; and providing support to our Duty Office.

The role is based at our office in Craven Vale (BN2 0FE) but working regularly in the community visiting service users and staff across the whole city.

We can offer you:

• a competitive salary
• time and a half for working at weekends, double time for working on a bank holiday
• a career average pension scheme
• generous holiday
• regular supervision meetings
• a range of other staff benefits
• free uniform and personal protective equipment

if you would like an informal discussion, please contact Jean Windsor, or Julian Seaborne, Operations Managers on 01273 296479 or email jean.windsor@brighton-hove.gov.ukor julian.seaborne@brighton-hove.gov.uk

Encouraging a diverse workforce
Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).

Why work for us?
As a council, we want to:
• be connected
• be confident
• be innovative and creative
• be diverse and inclusive
• be healthy and psychologically safe
For more information about our values and the benefits of working at the council, visit Why work for us which gives details of our wellbeing support, our benefits including leave and pensions as well as details of our training and development.

How to apply
Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to provide your education and career history and answer some application/shortlisting questions. Your answers to the application/shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our Shortlisting questions guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.

AI advice for candidates
We are interested in hearing about your experience and skills in your own words. While we value people who know how to use AI, we ask that you minimise using it in your application.

We are keen to hear how your experience and skills align to our values and the skills and experience needed to perform well in our roles with clear real examples from you. To support you in this, we have guidance on using the STAR model which can help you ensure you are telling us your whole story. We also provide clarity on the skills we are looking for in our adverts and in the job description/person specification attached to each job advert.

All the applications we receive are read by at least two hiring managers and we do not use AI in this process. Our experience of reading applications is that those that have heavily used AI contain generic paragraphs that are strikingly similar to other applicants’ responses. This makes it extremely difficult to differentiate between applications, and doesn't give us enough evidence of your individual skills. There is a risk that we will therefore not be able to shortlist you. Instead, we recommend you ensure your application stands out by presenting clear examples of your actual skills and experiences in your own words.

Additional information
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check.

We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.