Care Co-ordinator

Are you passionate about supporting people to live independently, safely and with dignity in their own homes?

We are looking for a motivated and skilled Care Coordinator to join our Home Care team within Staffordshire County Council’s Provider Services. Our mission is to deliver high‑quality, person‑centred care that enables adults with a wide range of needs to thrive in their communities.

As a Care Coordinator, you will play a vital role in the day‑to‑day running of our service—overseeing staff, coordinating care delivery, and ensuring the people we support receive safe, effective and personalised care. You will lead by example, supporting and supervising remote teams, managing referrals, and working closely with families and professionals to achieve the best possible outcomes.

If you are someone who brings strong organisational skills, excellent communication, and a real commitment to empowering others, this is an exciting opportunity to join a compassionate, values‑driven service. No two days are the same, and you’ll have the chance to make a meaningful difference while contributing to a forward‑thinking, innovative care provider.

The Care Coordinator will work within a fast‑paced and dynamic environment, managing a high volume of daily referrals received from Social Work teams. As our service provides short‑term reablement support for up to a maximum of six weeks, there is a continual flow of new referrals and customers.

The successful candidate will be responsible for planning and maintaining effective staff rotas, using creativity and problem‑solving skills to maximise capacity and ensure the delivery of approximately 400 care hours each week. This role requires strong organisational abilities, the confidence to prioritise competing demands, and a proactive approach to meeting service targets.

This role requires travelling within the community, primarily Stafford/Burton, and so a full UK driving licence and access to your own vehicle is essential.

In this role you'll:

• Develop, implement and review person‑centred care plans and risk assessments for people referred to the service.
• Coordinate staff scheduling to ensure safe, efficient delivery of 400 care and reablement support hours in the community
• Manage referrals from social work teams and assess service needs, creatively planning rotas to maximise care‑hour capacity and match staff effectively to demand.
• Provide day‑to‑day leadership, supervision and support to remote staff, including managing rotas, leave and training.
• Use systems and technology to monitor quality, improve efficiency and maintain accurate records.
• Ensure compliance with safeguarding, MCA, Care Act, health and safety and CQC requirements.
• Oversee medication safety, including auditing, reporting issues and ensuring staff adherence to policy.
• Participate in the on‑call rota and provide flexible operational support as required.
• Travel across the county and work flexibly (including some evenings/weekends) to meet service needs.

What you will bring:

• A caring, compassionate and person‑centred approach that supports people to maintain independence.
• Confidence to make sound decisions, resolve day‑to‑day issues and stay calm in challenging situations.
• Strong communication and interpersonal skills, able to build effective relationships with families, staff and professionals.
• The ability to motivate, coach and support staff, promoting high standards and positive practice.
• Excellent organisational skills with the ability to prioritise, work under pressure and adapt to changing demands.
• A commitment to continuous professional development and upholding the values of the service.
• Problem‑solving ability and resilience in a fast‑paced reablement environment.
• A positive attitude to change, innovation and improving service quality.
• Dedication to equality, safeguarding and delivering safe, high‑quality care.

What you will have

• A Level 3 qualification in Health & Social Care.
• Experience working within an adult social care provider setting.
• Previous experience supervising or supporting staff, including performance and practice oversight.
• Experience of rostering 400 or more care hours a week
• Knowledge of person‑centred care, reablement, strengths‑based approaches and active support models.
• Understanding of care planning, reviews, risk assessments and positive risk‑taking.
• Knowledge of key legislation including safeguarding, MCA, Liberty Protection Safeguards and the Care Act.
• Experience with medication administration and safe handling procedures.
• Good awareness of health and safety requirements in home care settings.
• Strong IT skills and the ability to maintain accurate electronic records.

Ability to travel independently and work flexibly across shifts, including participation in an on‑call rota.

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

First Interviews will be held week commencing 23rd February 2026

Second Interviews and Assessments will be held week commencing 2nd March 2026

For further information about this role please contact Frances Perry on frances.perry@staffordshire.gov.uk

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.