Business Support Operations Manager

INTERNAL VACANCY

If you are an internal candidate interested in applying for this job as a secondment opportunity, please discuss with your current line manager before submitting your application.

The Council’s Corporate Business Support service is excited to offer a fantastic opportunity to join the management team.

As a Business Support Operations Manager, you’ll manage Business Support teams, ensuring our administrative support is efficient and responsive.

You’ll work closely with Service Managers and senior leaders, playing a central role in delivering high quality services that continue to evolve as services develop.

This role offers hybrid working with at least one day a week in the office on average, with additional time on site as required to support service priorities.

What We’re Looking For:

• Management experience and a strong understanding of operational administration within a support service environment.
• Experience implementing and analysing systems to improve service delivery.
• Ability to motivate, develop and lead staff.
• Excellent organisational skills with the ability to oversee team workflows, ensuring staff are supported to meet statutory timescales and service priorities.
• Strong people management skills, balancing competing demands and deadlines.
• Confidence in negotiating, developing and reviewing Service Level Agreements.

This post is suitable as a job share opportunity.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact Jane Benson, Head of Business Support and Payroll – Jane.Benson@york.gov.uk

Closing date: 19 November 2026 at 12 midnight

Interview date: TBC

Internally advertised posts are only open to CYC, WWY and Be Independent employees. Explore and Veritau employees are not eligible to apply for these posts.