Business Support Officer - Supported Living

Job Title: Business Support Officer - Supported Living for Adults with Learning Disabilities
Starting Salary: £26,427 opportunity to progress to £29,071 per annum (pro rata for part time)
Hours: 18.5
Location: Stevenage - Office Based
Contract Type: Permanent
Directorate: Resources

About the team

Working Pattern: Monday, Tuesday and Friday (some flexibility around Monday and Tuesday for the right candidate; Friday is essential)

We are looking for a Business Support Officer to join our friendly team and provide vital support to our operational services. Our role is to keep things running smoothly behind the scenes, allowing our managers and frontline staff to focus on delivering the best possible support to the people who live with us.

This is an office-based role within a supported living service for adults with learning disabilities. The people we support are very much at the heart of everything we do, so if you are not comfortable having regular contact with people with learning disabilities, this role may not be for you.

About the role

This is a fast-paced, varied position which includes:

• Answering phones and welcoming visitors
• Supporting the service with day-to-day administration
• Processing payroll information
• Reconciling amenity accounts
• Banking and financial administration
• Maintaining records, databases and spreadsheets
• General office administration and problem solving

We are looking for someone who:

• Is friendly and approachable
• Has excellent attention to detail
• Is organised and able to manage competing priorities
• Works well under pressure and meets deadlines
• Has good IT skills, including Microsoft Excel
• Is proactive, reliable and flexible
• Can adapt quickly and "roll with the punches" when priorities change
• Has strong communication and customer service skills
• Previous finance experience would also be desirable

About you

Essential:

• You will be used to working to tight deadlines and with high accuracy in written correspondence.
• Excellent organisational and multitasking skills
• Strong communication skill abilities
• Proficiency in Microsoft Office Packages, Word, Excel.
• Experience in working as part of a team in a fast-paced environment.
• Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently.
• GCSE or Vocational equivalent, strong numeracy, and literacy skills.
• Enthusiasm and pride in your work are qualities we welcome.

Desirable:

• Experience in minute or note taking
  • Proven experience in an administrative or support role

If you're looking for a rewarding role where your work genuinely helps others, and you enjoy being part of a team that keeps everything organised and running smoothly, we'd love to hear from you.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 6. Please locate the job profile here:

Job profiles: Business support services

To hear more about this opportunity please contact julie.hoy@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: to be confirmed

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

We are changing
Hertfordshire County Councilis undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

We are changing
Hertfordshire County Council is undergoing Local Government Reorganisation (LGR), creating a unique opportunity to help shape the future of local services. To find out more, visit https://www.hertfordshire-lgr.co.uk/

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.