Business Support Assistant - FTC 12 Months

Birmingham Children’s Trust is going from strength to strength. We are the largest provider of family support and social care services for children, young people, and families in the county. Our goal is to become a centre of excellence in both social care and family support. By choosing to work for us, you will be part of a supportive, dynamic service contributing to our service improvement journey to ‘outstanding’.

We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.

We have a number of exciting opportunities within our Business Support Service for self-motivated Business Support Administrator, providing essential support to our practice staff members. We are looking to recruit a full-time Business Support Administrator whose role will be providing support to the Fostering Service.

The fostering Business Support team play a crucial role in providing support to the Fostering Service, whose aim is to ensure provision of high-quality placements for children with foster carers where children can have every chance of a happy secure childhood and be supported to reach their aspirations and succeed in life.

The main role of the Business Support Administrator will be providing support relating to Foster Carers annual reviews process, prospective foster carers assessments and administrating financial support to faster carers. The role also involves undertaking switchboard duties and post duties. You will be working with colleagues and multi-agency professionals at all levels across the service to contribute to positive outcomes for some of the most vulnerable children and families.

We are looking for an enthusiastic and committed person to join our busy, dynamic, and growing Business Support Team. The permanent position is ideally suited to someone who has good customer care, organisational skills, communication skills, can problem solve, use their own initiative, and have great attention to detail. Experience of minute taking is desirable.

Therefore, if you would to like to advance your career in a busy and supportive workplace, and are a ‘can do’ person, who is passionate about providing high quality service delivery and performance and have the skills and experience to work effectively within a dedicated team environment and are customer focused and able to deliver the role with a flexible approach please read on.

About you :

• Good literacy and numeracy skills
• Good basic IT skills
• Good Customer Care skills
• The ability to independently interpret and analyse information and facts to solve varied problems
• The ability to work under pressure including meeting deadlines and dealing with interruptions
• The ability to communicate in person and/or in writing, a variety of information to a rang of people
• The ability to manage a process, ensuring accurate and timely outputs
• The ability to work with some initiative and little supervision
• Ability to organise, support and appropriately document meetings ensuring timely and quality outputs
• The ability to cope with situations where there is an emotional demand arising from the work being undertaken
• The ability to work flexibly as part of a team environment, providing cover when needed to ensure continuity of service provision
• Experience of handling and processing manual or computerised information

This is a hybrid role based in Birmingham so you must reside within a suitable commutable distance around Birmingham and have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.

Benefits

Help us to change children and young people’s lives!

At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.

We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.

We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.

Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.

Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.

The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.

We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.

Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.