Business Support Assistant

Are you passionate about making a difference to our citizens and the district that they reside in? Then, we have an exciting opportunity for you to join our Team

We are pleased to offer this exciting opportunity for a motivated and organised individual to join our Business Support Team within the Wakefield Equipment Service.

This role plays a vital part in ensuring our services run smoothly and efficiently. You will be joining a friendly, supportive, multi-disciplinary team committed to delivering high-quality administrative support to colleagues, partners and the public.

This is an excellent opportunity for someone looking to develop their skills and experience within the Social Care and Health sector, in a role where your contribution will be valued and recognised.

About the Role

As a Business Support Assistant, you will be responsible for the daily planning and organisation of work, acting as the first point of contact for a wide range of enquiries. This includes handling routine and non-routine queries, processing equipment orders, and reporting equipment breakdowns, both verbally and in writing.

You will use your advanced organisational, communication, IT and telephone skills to ensure the continuity of the service each day. A key part of the role is delivering a responsive, high-quality business support function to internal and external customers.

You will work closely with:
• Other Business Support Assistants
• Clinicians
• The Administration Coordinator
• The Team Manager

We Are Looking For

• Knowledge and understanding of business administration systems and procedures
• Experience working both independently and as part of a team in a busy office environment
• Excellent communication and organisational skills
• The ability to learn quickly and adapt to new situations
• A positive, flexible attitude towards change

Training & Support

Full in-house training will be provided to ensure you feel confident in the role and have the support you need to succeed.

What can I expect?

• A competitive salary
• Generous holiday entitlement with the option to buy up to 10 extra days of annual leave
• Hybrid working (subject to role suitability)
• Access to high-quality training programs to advance your career to the next level.
• We are committed to supporting the wellbeing of our staff. We recognise that resilient teams need good work life balance as well as supportive leadership.
• Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard).
• Local Government Pension Scheme (LGPS) and a Shared Cost Additional Voluntary Contributions (AVC) scheme providing a tax efficient way to increase our pension.
• Great range of benefits including an Employee Assistant Programme, discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, a cycle to work scheme, and many more.

Want to know more?

If you would like to know more about the role, the recruitment process or working for Wakefield Council, feel free to contact.

Name: Kirsty Gaunt

Tel: 01924 302447

E-mail: kirstygaunt@wakefield.gov.uk

Join us and make a real impact in the community. Apply today to become a valued member of our team!

Safeguarding

Wakefield Council is wholly committed to ensuring children and vulnerable adults are fully supported and safe. We are dedicated to the safeguarding of all children and vulnerable adults whilst promoting their welfare. We expect all staff and volunteers to share this responsibility.

Probation

In accordance with the Council Probation Procedure, this post is subject to a 6-month Probationary Period.

Diversity

Having a diverse workforce that is reflective of the communities we serve helps us to achieve the best outcomes for all. We encourage applications from everyone and actively seek to ensure that everyone feels included in the workplace so that we can make the most of our differences.

Why Wakefield

To find out more about the benefits of working at Wakefield Council, click here.