Business Services Assistant

Directorate: Children & Young People Services

Permanent, Full time, 37 hours per week

This role offers an exciting opportunity to develop your career with Rotherham Council, Children and Young People’s Services. We are committed to making sure that every child makes the best start in life, and you would be joining an authority Ofsted rated as outstanding.

We are seeking a proactive and organised Business Services Assistant who is confident in verbal and written communications to support the effective delivery of our services. This is a varied role working in a busy office environment that plays a vital part in supporting professionals through high-quality administrative support, including attending and servicing meetings, producing accurate minutes, and ensuring actions are progressed in a timely manner.

You will be confident working independently while also contributing positively as a team player. As meetings take place both virtually and in person, flexibility and a willingness to meet service needs, including office attendance across locations is essential.

Key Responsibilities:

• Process referrals and adding to relevant systems within the agreed timescales
• Attend professional meetings and panels, providing comprehensive and accurate minute-taking within agreed timescales
• Organise and support meetings, including agenda preparation and action tracking
• Provide effective administrative support to professionals
• Communicate confidently and professionally with colleagues, parents and customers via telephone, email, and written correspondence
• Use Microsoft Office applications to manage information, communication, and documentation efficiently

About You:

You will be able to demonstrate relevant experience gained within a professional office setting. You will be enthusiastic, self-motivated, and highly organised, with a strong eye for detail. You will be able to manage competing priorities while maintaining a high level of accuracy and customer service.

Skills and Experience

• Proven experience working in an office environment, providing administrative support
• Strong proficiency in Microsoft Word, Excel, Outlook, and Microsoft Teams
• Excellent organisational and time-management skills
• High level of accuracy and attention to detail
• Ability to deliver excellent customer service and communicate effectively using a range of methods
• Previous experience of attending professional meetings in a minute-taking capacity and adhering to strict timeframes.
• Experience organising meetings, setting agendas, and tracking follow-up actions

This is an excellent opportunity for someone who enjoys working in a fast-paced, professional environment and wants to play a key role in supporting effective service delivery.

In return we offer:

• Mentoring and training from experienced Team Leaders with regular one to one supervision sessions ensuring comprehensive support.
• Be part of a strong team where regular team meetings are held to allow effective peer support.
• A clear learning and development structure with opportunities to develop and progress.

Our substantive office base is Kimberworth Place; however, you may also be required to support work at other office locations within the locality.

Shortlisting - Week commencing 30th November

Interview Date - To be confirmed

For an informal discussion, please contact: stephanie.woodward@rotherham.gov.uk or karen.howden@rotherham.gov.uk

Or alternatively if you would like to hear more about the experience of working within our team then please watch the video on the following link https://youtu.be/NLNqa6YBMac

In accordance with the Rotherham Council Working Location Policy, we currently support hybrid working. For full-time staff this is a minimum of 3 full working days in an office location, however the needs of the service are always prioritised.

This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).

Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website.