Business Change Analyst

Job introduction

Job title: Business Change Analyst

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

Liverpool City Council is on a significant transformation journey, and as a result, we are strengthening our Transformation Team and looking for two Business Change Analysts on a permanent basis to help shape and drive discovery activity across our transformation portfolio.

Our Transformation Team is entering an ambitious new chapter, strengthening capability across programme delivery, project management, business change analysis, change management and portfolio management disciplines. This investment reflects our commitment to building a high-performing, multidisciplinary transformation function that supports the successful delivery of our transformation portfolio and helps create a centre of excellence for transformation, change and continuous improvement

This is a unique opportunity to join a team working at the heart of one of the UK’s most recognisable cities, helping to shape and deliver the Council’s transformation ambitions while improving outcomes for residents, communities and businesses across Liverpool.

Please see attached below a short pack from the Director of Transformation (Chris Lewis) with information relating to the Council’s Transformation journey, the make up of the Transformation team and the current scope of our Transformation portfolio.

The role:

• The role of Business Change Analyst will lead high-quality discovery activity across complex transformation priorities helping services understand current challenges, identify opportunities for improvement and develop evidence-based recommendations that inform future transformation activity and deliver meaningful outcomes for residents, communities and businesses
• The Business Change Analyst is responsible for delivering end-to-end discovery activities, applying business analysis, service design, behavioural insight and data analysis techniques to create clear recommendations, inform decision-making and support the successful development of transformation programmes and projects
• In the role of Business Change Analyst, you will work closely with service leads, senior stakeholders and multidisciplinary teams across the organisation to facilitate workshops, analyse complex information, develop business cases and create actionable recommendations that support transformation and continuous improvement
• Your demonstrable knowledge as a Business Change Analyst will include discovery methodologies, stakeholder engagement, business process improvement, user-centred design, data-driven decision making and the ability to translate complex information into meaningful insights and practical solutions
• The role of Business Change Analyst will support the growth of discovery, business analysis and change capability across the Council, helping services to adopt modern approaches, utilise evidence effectively and develop innovative solutions that deliver lasting benefits

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next steps:
Closing date: midnight on 14th October 2026
Shortlisting date: w/c 19th October 2026
Interview date: w/c 26th October 2026
Interview type: Face to face with a presentation

We reserve the right to close this vacancy early. Once the role has closed, you will not be able to submit an application, and we are unable to reopen the vacancy for you to complete it. We strongly recommend submitting your application well in advance of the closing date to avoid disappointment.

If you would like any further information or an informal discussion, please contact Angela Cottrell via Angela.Cottrell2@liverpool.gov.uk

Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.