Brokerage Officer

Job Description

The London Borough of Harrow is seeking a proactive Brokerage Officer to join its Adult Social Care team. This essential role focuses on sourcing and securing high-quality placements for vulnerable adults and children, ensuring every service aligns with the specific outcomes identified in individual support plans.

The successful candidate will work closely with Care Managers, service users, and families to negotiate and procure a wide range of services, including residential and nursing care, supported living, domiciliary care, and reablement. A significant part of the position involves building robust relationships with providers to understand their specialisms and ensure an ideal match for residents. Additionally, the postholder will manage price negotiations, monitor service quality, and resolve any complaints or service failures.

To excel in this role, you should possess a strong understanding of Adult Social Care, excellent communication skills, and the ability to perform under pressure. Proficiency with the Mosaic system and knowledge of contractual frameworks are highly desirable. This is a fast-paced and rewarding opportunity for a collaborative professional committed to a "residents first" approach and continuous service improvement. The role may require occasional travel and flexible working hours to meet the needs of the community.

The successful candidate will have:

• GCSE passes in English and Maths or equivalent.
• Detailed knowledge of Adult Social Care services, such as residential and nursing and Children with disabilities as well as domiciliary and reablement care.
• Strong negotiation skills, with the ability to agree placements and rates with providers in line with departmental budgets.
• Excellent communication and engagement skills to liaise effectively with Care Managers, service users, families, and providers.
• The ability to identify quality service provision and match provider specialisms to individual needs.
• Experience using Mosaic or similar systems to manage placements and generate purchase orders.
• A sound knowledge of service specifications, spot contracts, and contractual requirements.
• Confidence in managing service failures and complaints, and working collaboratively to resolve quality issues.
• The ability to work under pressure, prioritise tasks, and meet tight deadlines in a fast-paced environment.

This post will require a satisfactory enhanced DBS.

For more information, please refer to the Role Profile/Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.

Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.

Harrow redeployees will be given priority consideration.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn