Box Office Assistant

Post Ref: CC092

Please note: Internal, at risk or redeployee applicants will be seen in the first instance.

The Victoria Theatre is one of Yorkshire’s Arts venues and sits within Public Services of Calderdale Council. We strive to deliver a varied arts and entertainment programme with professional artists, local Amateur Dramatic Society’s, and Community groups.

The Victoria Theatre is looking for highly motivated person to join the Box Office team. The successful applicant will be a part of a team selling tickets and providing administrative support for the development of the box office service in a large receiving house.

Suitable candidates will have experience of working with the public (both in person and on the telephone) in a busy deadline driven, customer facing environment. Good computer skills, communication skills along with Office administration skills are essential.

Candidates must be flexible to be able to work during the week, evenings, weekends, and Bank Holidays across a 7 day week. The working pattern is an annual hours-based contract, and the rota is dependent on the Theatre’s programme.

An opportunity has arisen to join the Box Office Team to maintain a high level of customer care for Victoria Theatre Customers. To ensure that all identified administrative duties are undertaken to ensure a smooth running of the Box Office service.

The Ideal Candidate will need to have the essential skills below

• GCSE Grade 4/C or above in Maths and English, or demonstrable experience
• Experience of working directly with the public
• Demonstrate excellent customer care
• Telephone experience in a sales environment
• Experience of taking bookings and inputting customer data
• Experience of handling cash, credit/debit cards, banking and cashing up procedures.
• GDPR knowledge
• Working within a busy customer facing office environment
• Confidence with working independently and on own initiative
• Organised approach to administration and managing workloads
• Proven ability to use IT packages including standard Microsoft Office software and customer databases Demonstrable Experience

Closing Date: Sunday 15th November 2026
Interview Date: Week commencing 23rd November 2026

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year (unless exceptions apply) and meet the other eligibility criteria. Ensure you are eligible before applying.

We may utilise digital interview methods.

As part of our Vision https://www.calderdale.gov.uk/vision/ we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities.

All applications are anonymised before being seen by the selection panel.

As part of our fair recruitment process, we ask that all applications are written by the candidate and that Artificial Intelligence (AI) use is limited, unless assistance is required as a reasonable adjustment for a disability. Content should be truthful, accurate, evidence based and not embellished – see guidance.

For support on your application please read our Application Booklet or visit our Employment Hub.