Best Start Family Hubs Navigator

Best Start Family Hubs Navigator

£36,693 - £37,794 pa inclusive

Grade 6

About Us

At Ealing Council, we are committed to ensuring that every child has the best possible start in life.

As part of our ambitious Best Start in Life Programme and Family Hub transformation, we are creating new opportunities for skilled and passionate practitioners to join our growing service. Our Family Hubs bring together services for children, young people and families, providing accessible, integrated and community-based support that improves outcomes and reduces inequalities.

This role is funded through the Department for Education's Best Start in Life programme and will play a key role in helping families access the right support at the right time.

About the Role

The Best Start Family Hubs Navigator is a key frontline position within Ealing's Family Hub Network.

You will be the first point of contact for many families accessing Family Hubs and partner services. Through information, advice and guidance, you will help families navigate services across the Best Start in Life, Early Help, Health, SEND, Education and Voluntary Sector system.

Working across Family Hubs, outreach locations and community settings, you will support families to access the services they need, coordinate pathways of support and ensure that children and families receive a welcoming, inclusive and seamless experience.

This is an exciting opportunity to contribute to the delivery of a borough-wide transformation programme designed to improve school readiness, increase engagement with services and support better outcomes for children and families.

Key Responsibilities

• Provide information, advice and guidance to children, young people and families.
• Act as a welcoming first point of contact within Family Hubs and network sites.
• Support families to access services and navigate local pathways.
• Deliver outreach and engagement activity within communities.
• Promote awareness of Family Hub services and support offers.
• Work collaboratively with health, education, social care and community partners.
• Maintain accurate records and contribute to monitoring outcomes.
• Identify and respond appropriately to safeguarding concerns.
• Support delivery of Ealing's Best Start in Life priorities and Family Hub programme.

About You

We are looking for someone who is passionate about improving outcomes for children and families and who understands the importance of early intervention.

You will have:

Essential Experience

• Experience supporting children, young people and families.
• Experience providing information, advice and guidance.
• Experience working in partnership with professionals and agencies.
• Experience engaging families from diverse communities.
• Experience maintaining accurate records and case information.

Essential Knowledge and Skills

• Excellent communication and interpersonal skills.
• Strong organisational skills and ability to manage competing priorities.
• Knowledge of safeguarding and early help processes.
• Ability to build positive relationships with families and professionals.
• Ability to work in an inclusive, culturally responsive and trauma-informed way.
• Understanding of barriers faced by vulnerable and underrepresented communities

What We Offer

• Flexible working arrangements where service requirements allow.
• Local Government Pension Scheme.
• A wide range of employee benefits and discounts.
• Professional development and career progression opportunities.
• Access to reflective supervision and learning opportunities.
• The opportunity to help shape Ealing's Family Hub and Best Start in Life offer from the beginning.

Additional Information

This post is subject to an enhanced DBS check.

This role is subject to Ealing Council’s enhanced vetting process.

The postholder may occasionally be required to work flexibly, including evenings and weekends, in line with service requirements.

Ealing Council is committed to safeguarding and promoting the welfare of children and young people. We expect all staff and volunteers to share this commitment.

Ealing Council is committed to equality of opportunity, valuing diversity and promoting inclusion for all employees and residents.

With tailored wording, candidate attraction text and Ealing recruitment branding.

It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we’re looking forward to hearing from you.

We’ve tried to make this website as accessible as possible. You can use the accessibility widget on the right-hand side to make it more accessible to you and your needs.

Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.

We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing’s workforce.

Please note all applications will be determined on merit.

If you require any further information please contact Beth Kelly on bkelly001@ealing.gov.uk

Closing date for applications: 25 November 2026

• BSFH Navigator role Aug 2026.docx