Bereavement Services Officer

• Bereavement_Services_Officer_Job_Description___Person_Specification

To find out more, contact Jo Teasdale or Tina Hull at crematorium@northdevon.gov.uk or call 01271 345431.

37 hours per week

Starting salary £27,274 per annum

Practical skills. A compassionate approach. Work that matters. Join our supportive team at North Devon Crematorium and help families through some of their most difficult days. This is a role where the care you take makes a real difference.

More than an office job, this varied role takes you across the crematory, gardens, office and chapels. You will carry out cremations, help funeral services run smoothly, care for our gardens and support families with enquiries. You will also manage accurate records and paperwork for cremations and burials at our two cemeteries — helping deliver a dignified service from start to finish.

You will need physical fitness and stamina for manual handling, practical crematory duties and outdoor work in all weathers, with reasonable adjustments where appropriate. Emotional resilience is equally important: you will work with bereaved people daily, bringing a calm manner, compassion and professionalism to sensitive situations.

Build specialist skills in a service that matters. Develop your knowledge across bereavement services and study towards ICCM qualifications. North Devon Crematorium has excellent public transport links.

You will bring:

• Five GCSEs at grade 4 or above (including Maths and English), equivalent qualifications or at least two years’ experience
• Relevant work or life experience and sensitive customer service skills
• A positive, practical approach and gardening skills
• Clear communication and a strong team spirit
• A willingness to learn and study for ICCM qualifications
• Self-motivation, organisation and attention to detail
• Flexibility and confidence using Microsoft Office
• The ability to work independently and calmly under pressure

Could this be your next chapter? To find out more, contact Jo Teasdale or Tina Hull at crematorium@northdevon.gov.uk or call 01271 345431.

Closing date: 26 November 2026

Interview date: 8/9 December 2026

Package: We offer a supportive environment in an organisation with flexible working hours, a Local Government Pension scheme and generous annual leave entitlement. We believe in valuing diversity and are committed to equal opportunities.