Bereavement Services Assistant

If you are someone who finds purpose in helping others through their most vulnerable moments, who takes pride in accuracy, and who feels grounded by clear processes and meaningful work, this role may be exactly where you belong.

Kent & Sussex Crematorium is seeking a Bereavement Service Assistant on a full time, fixed term basis of 12 months to join our dedicated team.

About the role:

You will play a vital part in ensuring our crematorium and cemetery services run smoothly, respectfully and in full compliance with legislation. Your responsibilities will include:

• Managing cremation and burial bookings

• Processing statutory forms with accuracy and attention to detail

• Supporting families, funeral directors and clergy with empathy and professionalism

• Maintaining precise digital and manual records

This role involves working in close proximity to cremated remains, coffins and cremation equipment.

Who we are looking for:

We’re looking for someone who is naturally steady, thoughtful and meticulous—someone who understands that in bereavement services, accuracy is a form of care.

You will thrive in this role if you:

• Follow processes carefully and consistently pay close attention to detail

• Communicate with warmth, clarity and sensitivity

• Can stay calm and organised in a busy, time‑sensitive environment

• Are motivated by helping people during emotionally difficult times

• Are resilient, patient and able to handle sensitive situations with dignity

This role could be right for you if you have the following:

• Experience in an administrative or customer‑facing role

• Strong written and verbal communication skills

• Confident using Microsoft Word, Excel and Outlook

What we offer:

• Holiday Entitlement: 22 days annual leave plus three additional days in December and bank holidays.
• Pensions: Membership of the Local Government (CARE – Career Average (Revalued Earnings) Pension Scheme – Employer contribution of 19.7%.
• Access to HAPI an all‑in‑one benefits hub, giving you easy access to a wide range of employee perks, wellbeing support, discounts, and everyday savings.
• Employee Assistance Programme: The Council has partnered with Health Assured to provide staff with access to EAP (Employee Assistance Programme) to assist in balancing everyday life with the requirement of work and home.

This role is office based and would suit someone who is looking to take part in meaningful work and work in a picturesque setting.

To learn more about working at Tunbridge Wells Borough Council, explore the kind of place we are, work that matters with people who care, and our pay, benefits, and hybrid working.

If you are interested in this opportunity and would like to have a chat to discuss in more detail, please call the hiring manager Scott Lomax on 01892 554 238 or email at scott.lomax@tunbridgewells.gov.uk

Equal Opportunities

Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.

Safeguarding

The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.