Assurance & Monitoring Executive

Job Title: Assurance and Monitoring Executive
Starting Salary: £32,578 opportunity to progress to £35,570 per annum (pro rata for part time)
Hours: 22.5
Location: Stevenage/Hybrid
Contract Type: Fixed Term until 31st March 2028
Directorate: Resources

About the team

As part of Hertfordshire County Council, Step2Skills adult learning and employment support service provides opportunities for adults in Hertfordshire to get involved in learning and employment within the community. We aim to work with people who face barriers to education and employment such as low skills, learning or physical disabilities and mental health conditions.

Step2Skills are seeking a motivated, process-driven individual to do this role, where the successful candidate can fully contribute to improving the quality of the service we provide to residents of Hertfordshire. We are looking for someone to carry out quality assurance, audit, compliance monitoring, reporting and governance support activities for the Connect to Work programme. The role will work within established quality frameworks, procedures and service standards to help ensure programme compliance, continuous improvement and effective quality management.

You will be part of the established Quality Team, who monitor the quality of provision delivered by our in-house teams and delivery partners. You will report into a Quality Officer within that team and work closely with the Connect to Work central team in Step2Skills.

About the role

You will support the maintenance of quality standards across the programme by undertaking routine audits, maintaining quality monitoring systems, analysing performance information, producing reports, coordinating improvement actions and supporting assurance activities

About you

Essential

• Experience of analysing information, identifying trends, producing reports and giving feedback on the results.
• Experience of working to established procedures and/or quality standards.
• Experience of analysing records and databases and using reporting systems.
• Experience of prioritising competing workloads and working independently using initiative within established procedures.
• Good understanding of Microsoft Office applications, including CoPilot and Client Record Management Systems
• Strong administrative and organisational skills.
• Excellent attention to detail.

Desirable

• Experience of working within a quality assurance, compliance or business support environment.
• Understanding of confidentiality and data protection principles.
• Ability to build effective working relationships with colleagues and stakeholders.
• Good level of education: At least A-level or Vocational equivalent. Relevant vocational qualification or technical training.

This opportunity would suit someone who is looking for a career in quality and compliance. You may not have worked specifically in this field, but if you have relevant transferable skills, we would love to hear from you.

You will have the ability to manage workload, determine priorities and share best practice.

We applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 8. Please locate the job profile here:

Job profiles - Community services

To hear more about this opportunity please contact Jo Francis, joanne.francis@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: 8th, 10th 11th December 2026

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Secondment
This role is open to secondments for eligible employees who work for HCC. If you wish to apply on a secondment basis, you must have your line manager’s approval before submitting your application. You will be asked to confirm this within your application form. If you are not eligible for a secondment (e.g., you are currently on a fixed‑term contract that would end before this positions ends) or you indicate that your manager cannot support a secondment, your application will be considered on a fixed‑term contract basis instead.

Additional information

We are changing
Hertfordshire County Council is undergoing Local Government Reorganisation (LGR), creating a unique opportunity to help shape the future of local services. To find out more, visit https://www.hertfordshire-lgr.co.uk/

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.