Associate End User Computing Engineer

Are you organised and have an eye for detail?

Do you have a logical mindset, able to understand technical issues and resolve them swiftly?

Are you willing to learn / develop yourself and have a Career in ICT

Join Our Team as an Associate End User Computing Engineer

We’re looking for a proactive and detail-oriented Associate End User Computing Engineer to join our ICT team. In this role, you’ll play a key part in managing and monitoring the council’s technical assets throughout their lifecycle—from procurement to disposal—ensuring compliance with internal policies, licensing regulations, and relevant legislation.

You’ll support the effective management of corporate hardware and software licences, working closely with colleagues across the ICT service to maintain accurate asset records and ensure licence compliance. You’ll also assist our ICT Asset Management Officer with day-to-day operations of the ICT store, helping to keep our systems running smoothly.

You’ll work alongside our 2nd Line End User Computing Engineers, providing hands-on technical support. This includes visiting both internal and external sites to diagnose faults, install or remove ICT equipment, and resolve 2nd line issues on end user devices.

What you’ll need:

• A full UK driving licence and access to a vehicle for work-related travel.
• A keen eye for detail and a methodical approach to asset and licence management.
• A collaborative mindset and willingness to support colleagues across the ICT service.
• A technical mindset with logical problem-solving skills.

If you’re ready to take the next step in your ICT career and contribute to a dynamic, service-focused team, we’d love to hear from you.

ICT are seeking an Associate End User Computing Engineer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.

If you would like to have an informal discussion with the recruiting manager, please call ICT Business Support Manager on 01634 332789.

Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.

When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.

The person specification of a job profile is split into three levels:

Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.

Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.

Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

For further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online.

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.

We reserve the right to close this vacancy at any time prior to the closing date.