Assistant Service Finder

Job Title: Assistant Service Finder
Starting Salary:
Permanent contract - £27,694 progressing to £31,022 per annum
Fixed Term or Secondment - £27,694 per annum
Hours: 37
Location: Farnham House, Stevenage, or Apsley, Hemel Hempstead
Contract Type: Permanent, 6 month and 16 month Fixed Term or Secondment opportunities available.
Directorate: Adult Care Services

Secondment
This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.

About the team

An exciting opportunity has arisen to join Hertfordshire’s high-performing, fast paced Brokerage team in Adult Social Care. We help adults access social care services quickly and ensure providers are paid promptly, guided by our Connected Lives principles. The Brokerage Solutions Team delivers the OP, ADT-025 and OP mental health services, with Assistant Service Finders playing a key role. The team includes 40+ staff across various roles, with Assistant Service Finders primarily liaising with internal social care teams and external providers via email, phone, and Microsoft Teams.

About the role

• Source and commission a variety of social care services based on adult social care assessments.
• Collaborate closely with operational teams across Hertfordshire’s Adult Care Services—including community and hospital teams—as well as colleagues in Finance, Commissioning, and external service providers.
• Support commissioning capacity to ensure business continuity and deliver improved outcomes for Hertfordshire residents.
• Follow service operational procedures accurately and promptly across multiple social care commissioning services.
• You would be expected to work from the office base at least two times per week, working from home the rest.

About you

Essential

• Excellent IT skills
• Excellent written and verbal communications skills
• Good organisational skills and attention to detail
• Proven ability to prioritise and manage a workload and deadlines.
• Ability to travel to an office base, either Stevenage or Apsley
• You will need to be able to work at pace, maintain accurate records, follow business processes and contribute towards process development.

Desirable:

• Relevant qualification and/or relevant experience in Social Care
• Previous experience or knowledge of the ACSIS System
• Previous experience or knowledge of the E-brokerage System

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Health and Social Care Services, level HSC7 job profile. Please locate this via:

Job profiles - Health and social care

To hear more about this opportunity please contact jordan.illing@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: week commencing 29 September

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Secondment
This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.