Gwynedd Council offers an attractive employment package, for more information please click on this Information Pack.
Gwynedd Council operates internally through the medium of Welsh, and offers all its services bilingually. The applicant will be required to reach the linguistic level noted as one of the essential skills in the Person Specification.
We encourage everyone who applies for a job with Gwynedd Council to submit job applications in Welsh or bilingually.
(Applications submitted in English only or Welsh only will always be treated equally, but we ask applicants to consider carefully what the linguistic requirements of the job in question is and if it would be more appropriate to submit an application in Welsh.)
For further information about this post please contact Nia Davies on 01286 685631 or via e-mail NiaDavies@gwynedd.llyw.cymru
Purpose of the post
- Ensure that the people of Gwynedd are at the heart of everything we do.
- Provide support to the Welfare and Income Officers in every aspect of the Welfare and Income Unit's work. Take ownership of cases and undertake financial assessments, raise invoices and monitor cases.
Main duties
- Take personal responsibility for self-development and intelligence on the acts and charging policies for services, and benefits.
- Accept application forms for Residential and Non-residential financial assessments. Check and collect information on income and capital by contacting the Service User, DWP, Banks, Pension Funds, etc.
- Complete Residential and Non-residential financial assessments in line with Welsh Government guidelines and the Council policies.
- Input information to the service's financial systems and computer systems. Keep spreadsheets and other financial records of assessments and payments in line with the requirements of the Department and the Council's Financial Rules.
- Ensure that accurate invoices are sent out promptly for each residential, non-residential or other service when needed.
- Arrange payments through bank orders or raising invoices.
- Carry out financial assessments again on every service user annually (or more frequently if necessary).
- Monitor and change financial assessments and invoices in line with the demand, including property following 12 weeks or an additional benefit following an application for a successful benefit.
- Arrange to evaluate property and register debt against property in cases of delayed payments.
- Monitor payments regularly, identify debts and pursue payments.
- Attend operational meetings as required.
- Deal with enquiries from the public, service users and Support Workers over the telephone and face to face.
- Respond to enquiries and correspondence, orally and in writing.
- Answer the Income and Welfare Unit's telephone calls, deal with enquiries and take messages on behalf of others.
- Provide administrative support in the office for the Welfare and Income Officers.
- Be proficient in using the CEDAR invoice raising system.
- Be proficient with using the WCCIS/Mosaic systems.
Essential requirements
- A hard-working and organised person, honest, self-confident and flexible, able to work without supervision and to prioritise work.
- Able to deal with people of all ages and backgrounds, politely and effectively.
- Good level of education up to GCSE or higher to include qualifications in Welsh, English and Mathematics.
- Experience of dealing with people and of working in the finance or administration field.
- Good communication skills, oral and written, and experience of writing bilingual letters.
- Experience of using IT systems, e.g. Email, Word, Excel.
- Able to work carefully and accurately without supervision.
Desirable
- NVQ in administration or business and finance; ECDL.
- Experience of using the Service and the Council's financial systems (RAISE and CEDAR etc.).
- Knowledge and an understanding of the benefits system generally.
- Knowledge and an understanding of the Council's residential and non-residential charging policies.