Assessment Officer

Assessment Officer

We are looking for an exceptional and experienced candidate to join the Local Authorities Revenues and Assessment service as a full time Assessment Officer on a permanent basis

You will be responsible for managing a varied caseload of financial support claims such as Housing Benefit, Council Tax Reduction and Free School Meals. This will include processing of applications accurately, responding to customer enquiries and ensuring that all work is completed in accordance with relevant legislation, regulations and internal procedures.

Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

We are looking for candidates with experience in the assessment and processing of Housing Benefit and Council Tax Reduction claims in accordance with relevant legislation, regulations and local procedures.

The successful candidate will be responsible for maintaining an allocated caseload, processing new claims and changes in circumstances, calculating relevant entitlements and issuing appropriate explanations of decisions to residents whilst maintain accurate case records.

Candidates should have an excellent knowledge of welfare benefits assessments, sound understanding of relevant legislation, experience in the processing of Housing Benefit/Council Tax Reduction and relevant processing systems (preferably Academy/Civica).

This role is Agile and this means that the role will be working from a home base with occasional visits to a Council office

For an informal discussion, please contact the Senior Officer over the Assessment Service Matthew Edwards at matthew.edwards@cheshirewestandchester.gov.uk

To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk

Candidates may use AI tools to support proofreading, editing and presentation. However, all application materials should represent the candidate's own experience, perspectives and thinking. We are seeking original and authentic responses, and applicants should ensure that any submission reflects their own analysis, judgement and vision for the role. No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £13.45 per hour for all contracted hours.

For any technical enquiries please email Sourcingteam@ecwip.co.uk and quote job reference number in all correspondence.

Attachments

• BABB 7238 Assessment Officer JDPS.pdf